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Additions and an office chair

Purchased an office chair in jan and the arm broke yesterday, rung and complained and they said we could exchange or have a discount, the wait for another was a while and even then not sure..
So i rung hubby and he said to get the discount..i rung back and asked what it was and she said up to 10% and processed it without me saying yes, i then said was there any way of getting a different chair in stock so we weren't without to which she said she had processed it and it was too late..not happy as we got £4.59 knocked of an £84 chair, now showing as £69 and £40 something on their screen..
Was origionally over £100 so i wouldn't reccomend buying it!! It is this one:

http://www.additionsdirect.co.uk/rf/add/p.do/soft-split-leather-office-chair?Ntx=mode+matchallpartial&SNtt=OFFICE+CHAIR&groupId=495527798&Nu=this_product&SNtk=littlewoods_search&Np=1&SN=104+85&Ntt=495527798&D=495527798&Ntk=group_search&Dx=mode%2bmatchall&thisprod=495527798&N=104+85&Nty=1&Mis_item_id=15&Mis_item_loc_id=1&product=495527798
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