Can Npower change my fixed tarriff?

Magentasue

lisyloo wrote: »

But I did.
I received a Price Control Agreement.

I will speak to them to confirm what they send out.

When I've switched in the past, there have been three or four mailings - the T&C may have been sent separately.

lisyloo

Magentasue wrote: »

Unfortunately, you had agreed to pay by DD and the idea is that you build up a credit of hundreds of pounds to pay for increased use during the winter. If you don't want to do this, fixed DD payments are not for you. You need to pay by Standing Order or quarterly billing, which are not available on all tariffs. If you feel the DD is too high, you need to negotiate a reduced amount, rather than cancelling the DD.

Thanks for the info.
I don't have any problem with that.
What I do have a problem with is that fact that I don't believe I have been TOLD this.
If I had known thse conditions I may very well have made different decisions, so they have quite possibly put me at a financial loss.

Do I theorectically have a case if they haven't told me?
Obviously there are practical issues with proving I did not receive something if they claim it was sent.

Magentasue

Like I said, I would imagine that in accepting the supply you were deemed as accepting the T&C. I'm not sure about this but would be very surprised if you could cancel the DD, switch one fuel and expect the contract to stand in your favour.

lisyloo

Magentasue wrote: »

I think you'll have to give up on this. I'll bet that somehow you got the T&C sent to you or linked on a website you used when switching. I'd also bet that they have to say that they sent them, rather than you have to say you received them. There's probably also a get-out that by accepting the supply, you accept the T&C, a copy of which is available on request.

I signed up over the phone, so the internet thing doesn't apply.
But thatnks for your advice.

From the supplier's point of view, you have vastly changed the contract from duel fuel to single and cancelled the payment schedule agreed. I can't see that you would ever have a legal case.

Ok, I only switched one fuel to this tarriff so I never saw the other fuel as being key.
The payment schedule was already in place before this swicth so I did not perceive it as part of this deal either.

Thatnks for your advice and I get the message about my chance of sucess.
However I do really feel these are KEY FACTS that were not obvious to me and should have been made abvious and not buried.
I don't consider myself an idiot in fact I'm quite a savvy money save, but these facts were not clear to me.
Maybe we need key facts for utility supply.

E.ON_Company_Representative:_Helena

I think you do have a case if you feel you have incorrectly sold a tariff and now you have lost out.

Put this forward to your supplier and see what they can offer you.

lisyloo

Also worth mentioning that I did ask for a new DD mandate in November.
Becuase I'm careful about these things I have the full name, date and time of the phone call.
I didn't receive this.
I know I should have chased this and would have done if I had known it was key to the deal.