Free Rail card - false advertising?

John898

Hey I opened a natwest student account back at the end of november and ive been waiting for my 'welcome pack' with the rail card application pack in it since then. i rang today to ask why i havent recieved it yet they said its been over 15 days or something and ive left it too late???

rb10

According to this thread, to get the railcard you must ...

-Open a Student Account between 9th June 2008 and 31st October 2008
-Be starting their first year of full time undergraduate study
-use their NatWest Student Account as their main account
- register for and use online banking

So as the account was opened after the end of October, you did not qualify for the railcard.

John898

But I applied in branch September the account application was mixed up in branch. So it took an extra month or so for them to open it.

rb10

John898 wrote: »

But I applied in branch September the account application was mixed up in branch. So it took an extra month or so for them to open it.

In that case their system probably didn't send you the welcome pack, as officially you are ineligible for the offer.

However, as it was their fault, I would make a complaint - see https://www.natwest.com/secure/global/contact_us/complaints_procedure.htm