Sue V Egg Full and Final Settlement

suewiththeblues

A chronology of my dealings with Egg Credit Card so far and any help appreciated on how to deal with all this!

7/10/08 - I wrote offering £190 in full and final settlement of a balance of £344, and asked that if accepted no other agency pursue me for the balanc and my credit file be marked as satisfied in full.

18/11/08 - i recieved no response to above so i resent it again.

11/12/08 - they wrote asking that i ring them to discuss ( i never)

5 Feb 09 - Letter from Collect Direct Ltd headed 'personal representative' stating that they are now instructing a personal rep to make attendance at my address and to avoid this happening i must phone them.

Does anyone have any experience of making full and final offers to Egg?

Miss_Piggy_2

Hi

No personal expeience of this but I know someone else on here tried it and Egg just weren't interested, basically said that the amoutn wasn't worth them worrying with and they would continue taking reduced payments.

Are you currently making payments to them?

Miss P
xx

Broken_hearted

We managed a F&F but it was the worst one we've done. They settled through crapquest at 80%.

suewiththeblues

maybe thats why i havent heard anything from them. other creditors have offered a range of responses but none of them have outrightly refused. Urghhh crapquest - wouldnt look forward to dealing with them again.

I havent made egg any payments. i endedmy DMP in October after becoming unemployed and headed for full and final settlements to give me something less to worry about - so you reccomend i continue some sort of payment?

suewiththeblues

can anybody advise re Egg?

suewiththeblues

have received a further letter from collect direct uk, headed NOTICE OF LEGAL PROCEEDINGS (eek - is this serious or just a scare tactic) it says i have 5 days to pay or they will issue county court proceedings. i have sent this in response:

WITHOUT PREJUDICE

I write concerning the balance outstanding on the above account and would like to re-iterate my offer made on 18th November 2008 to EGG.
My grandmother , as I previously stated, has offered me the sum of £190.25 to assist with this debt.
However I require that you confirm in writing that this sum will be accepted in full and final settlement of this account.
This offer is made on the understanding that if accepted neither you nor any company associated with you will take any further action to enforce or pursue this debt in any way whatsoever and that I will be released from any liability. I require confirmation that the outstanding balance will not be pursued by any other company now or in the future.
Please can you also confirm in writing that if any offer is accepted you will mark any entry on any credit reference agency regarding this account as ‘satisfied in full’.
Payment can be made within fourteen days of receiving your written agreement to this offer.
I would like to add that if we cannot reach agreement on this, and given the length of time I have been negotiating with you, I will have no choice but to distribute the funds amongst my other creditors. I am also enclosing a letter to your company regarding harassment and requesting that all correspondence in future is conducted in writing only.

I look forward to hearing from you


am also sending the phone harrassment letter, and might also send a CCA request.

suewiththeblues

oh dear! more letters from Egg which sound quite serious

The first one i recieved on SAt and is dated 24th Feb and is from Geoffrey Parker Bourne Solicitors and states:

'we represent the above named client (EGG) who have advised us to collect this overdue account. we are instructed to write to you at this stage however in the absence of your payment in full or firmproposals for settlement within 7 days we may be asked to issue legal proceedings against you.

if a county court claim is issued substantial fees and costs may be added to the above balance...etc etc

THEN today a letter dated 26th Feb from Collect Direct UK again and clearly in response to my last letter to them:

' without prejudice

we acknowledge reciept of your leter. we are not prepared to accept £190 in full and final settlement of this outstanding debt. you have not made a payment since september 2008. we are prepared to accept £275 to clear the debt but we cant hold the account for 14 days to recieve it.

if this offer is acceptable you have 7 days to forward the £275 to this office. if you refuse to pay the settlement you must ring this office to discuss the matter as this account is pending further action.

YOU CANNOT CLAIM HARRASSMENT AS YOU HAVE NEVER RESPONDED TO ANY OF OUR LETTERS OR OUR TELEPHONE MESSAGES THE ONUS IS ON YOU'

OH DEAR!! what do i do now? i do not have £275 to pay them, i do not want letters from solicitors and i do not want county court proceddings! its all getting so complicated! i havent made payments since sept as i lost my job then and thought the settlments would be sorted out quicker than this. should i arrange to make token payments and then try again for full and final settlement at a later date? or insist i only have the £190?

suewiththeblues

bump

LilacPixie

TBH I would reply stating the £190 was all the funds you had availible to clear this debt from a third party.

As you are no longer working you are unable to offer any more than token £1 payments and enclose a PO.

If the debt is older than April 07 then I would personally requst a copy of the CCA.

No cca mean unenforcable debt which gives you a bit of leverage for a [EMAIL="F@&F"]F&F[/EMAIL].

suewiththeblues

thanks lilacpixie

i will ring them tomorrow to discuss and set up token payments, and request the CCA! many thanks for the reply!

LilacPixie

Sue

Everything in writting if possible, phone calls not a good idea as they can put pressure on you.