kaupthing edge->ingdirect : how to select option 1 bonus interest?

robpitt

I've just had my account migrated to ingdirect.co.uk the letter I recieved said I needed to accept their bonus rate after logging in:

To accept this exclusive bonus rate simply log into your ING direct account from 8 Feb ... and follow the instructions.

However now that I've logged in I can find no such option; have explored the site fully - nothing.

Anyone else in the same boat?
Anyone managed to find and accept this elusive bonus option?

Cheers,

Rob

bods

It was just there for me when I went in - on the main account summary page.

robpitt

I feel like a complete muppet now ... its an animated GIF which I mistook for an advert for one of their other products :

This is the button I couldn't find:

robthos

Its there OK. give it a moment or two as it flashes on and off. Then just click on the box and in a few moments you will get an acknowledgement on the screen that you will now get 4% on your savings.

Good luck - robthos

northern_munky

Do you still click that button if you want to choose option 2?

PurpleBox

The option is missing for me - I'm using IE7.

panther

If I'm unlikely to be using the savings account for a few months, is it best to still click option 1 or leave it to auto default to option 2? We only used the savings account to put money in then transfer it over to the fixed term.

lowbrim

panther wrote: »

If I'm unlikely to be using the savings account for a few months, is it best to still click option 1 or leave it to auto default to option 2? We only used the savings account to put money in then transfer it over to the fixed term.

I don't see any downside in choosing option 1 other than losing the guarantee that the savings rate will be 0.3% above the base rate until 2012. I am sure over the term there will be better rates than this anyway

At the moment option 1 is higher (4%) than fixed terms unless you have locked into one so why transfer it out until the 6months is up.

withnell

northern_munky wrote: »

Do you still click that button if you want to choose option 2?

It defaults to option 2 - so you need do nothing

hendrix04

first time on i thought it was an advert.been back into account since and the options are not there.i may have accidently clicked on it if so have i taken option 1.are there several steps or was it just the 1 click to take option1 thanks in advance

VortexSteve

I completely missed it as well, was looking all over the place! I'd call that a nice case of "banner blindness", even when it's right in your face!

However even when I do click it I just get

"Error Message:

We are very sorry we can not complete your request at this time.

Please logout and try again in a few minutes.

For existing customers to complete a transaction please call us at 0845 603 8888.

For new customers please call Customer Services on 0800 376 8877. "