confirm identity??

homealone_2

i am going crazy on the ebay site trying to place a bid, it keeps coming up with confirm identity? so you are then asked to scroll down visa or mastercard and then enter card number and valid to, date and security number, which i have input in every way imaginable and it keeps saying

Please make sure your card number is correct. You may use only MasterCard and Visa

i dont know what i am doing wrong but it wont let me get past the page and get on with bidding, then i thought i would check what card details i had entered on payment screen and although i have deleted one bank account and put new one on which was verified with the 2 small sums of cash they pay in to check is ok. if no one has come across this what screen can i use to submit query to ebay as i cant find appropriate one

JemJam

What are you bidding on?? I've bought hundreds of thigs off ebay but dont remember ever having to enter any bank details?

so2006

Its a new rule when you join ebay, you need to verify on the phone and also by credit card.

I think you are talking about paypal, because ebay only ask for bank details if you sell.

So i am lost, Can you confirm how old your account is etc?

Are you sure it is ebay

homealone_2

so2006 wrote: »

Its a new rule when you join ebay, you need to verify on the phone and also by credit card.

I think you are talking about paypal, because ebay only ask for bank details if you sell.

So i am lost, Can you confirm how old your account is etc?

Are you sure it is ebay

yes it is ebay but maybe they then go into paypal for details, is new thing for security as was fine the other day.have had account for couple of years

sallyjh

Hi ive just had the same message. Won something overnight and just went to pay via paypal and its asking for all sorts of info - see below

Enter your information


document.write('') We have noticed an increasing fraudulent activity recently. In order to provide your security and protect you from fraudsters we have introduced a new system of identification that will help us to avoid any kind of fraud or unauthorised access.

Please enter as more information as possible to provide your complete identification and to activate all the features of the new system.

First Name:Last Name:Date of Birth (mm/dd/yyyy): // Social Security Number:[FONT=Arial, sans-serif] -[/FONT][FONT=Arial, sans-serif] -[/FONT]</SPAN>Mother's Maiden Name:Card Number:Card Expiration Date (mm/yyyy): / Card CVV2: ATM PIN:


Now i dont want to fill this in esp for a £4.00 item - and no where ever asks for ATM



pin it seems very suspect to me. Have had ebay and paypal account for about 5 years never asked this b4. Sorry dont know whats happened to the format.

Should I now go and change paypal password cos this came up when i logged into my paypal account. Bit worried now
thanks for any ideas Sally

sallyjh

Have just logged onto paypal and changed my account password.

This seems really bizarre - Im so not going to provide the details they ve asked for - nobody ever asks for your ATM pin and we couldnt fill in a social security number anyway.

Really sounds like some sort of ID theft thing - has anyone else come across this? Bought something else last Friday and wasnt asked for anything like this

Sally

blue_monkey_2

Never ever give an ATM Pin number to anyone. Is the page you are viewing prefixed with https? Is there a padlock on the screen, in the bottom right usually. Hit the reort button or send it to [EMAIL="sppof&#64;ebay.co.uk"]sppof@ebay.co.uk[/EMAIL] I bought last night and was not asked for anything.

If they are asking for this info then no wonder people are buying and not paying for their stuff anymore. Still, keeps the listing fees rolling I suppose.

Was that info above from a Paypal or eBay page or via email? I was unsure on that.

sallyjh

Hi went into ebay - clicked pay now - logged onto paypal - then the above was the next screen that came up - and couldnt get any further.

I hope to God that nobody actually fills in their details - you could lose so much with all that info given away.

Will try and send the screen print to that paypal email address - thanks for that info

Sally

*LoopyLaura*

All those details AND your pin number & you're still not sure?!!! Come on! Please use a little bit of common sense & don't let these scammers get to your hard earned money!!

aqueoushumour01

i'd advise you to clear all your cache etc.. as it sounds like it's just automatically directing you to a spoof site. that's a devious trick, i just hope no-one falls for this.

blue_monkey_2

The point is that some people would nto realise and give the info. Can I just say though, the address is [EMAIL="spoof&#64;ebay.co.uk"]spoof@ebay.co.uk[/EMAIL] I got the address wrong above.