HFC Bank - Avoiding £1 processing charge

sujman

Being fairly new to this site, I have been wholeheartedly taking in the advice of various MSE's and have saved my first £1 by being persistant and not giving up!

Anyway my little story....

Changed banks recently and the tranfer of DD for HFC bank wasn't set up on time. As a result, I was facing an over due bill and a potential £15 late fee.

Went to pay by debit card over the phone. The call centre manager, (India based) despite my persistance, insisted they do not and would not waive the £1 processing charge (small change I know, but I'm using the company phone and time so its not costing me anything!)

I didnt give up too easily and called the UK head Office of HFC instead. Asked them to put me thru to somebody sensible on the mainland who wouldn't charge me the £1 and they did!

Petty though it was, I couldn't resist calling back the overseas call centre manager and told her that I paid, without the £1 charge, like I promised I would!!!

Onward and upward to more money saving techniques!!

RoCas

Well done, Sujman - every little bit helps.

RoCas

Justicia

Good on ya!

sujman wrote:

Petty though it was, I couldn't resist calling back the overseas call centre manager and told her that I paid, without the £1 charge, like I promised I would!!!

...and the response?

sujman

The response of the call centre manager was polite. She was obviously surprised that I had gone to the effort to call back to gloat. When I asked her why she effectively lied when she said I HAVE to pay the £1 charge, she only stated that she was following the rules and guidelines that had been set out by her employers blah blah blah.

I ended it by suggesting that next time a customer has a similar issue to mine, instead of insisting there is no way round the problem, she should direct the caller to UK Head Office, who would be more than willing to help. I bet she'll never do that!!!