IE or firefox crashes

loksat

Hi,

When ever i try attaching a file to an email, either IE or firefox crashes. It also crashes when i try downloading a software. If i run the program from IE it is fine. if i click download it crashes.

- I have checked he hard disk for errors.. they are fine.
- I have restored the system -
- I have run all scans
- registry cleaning done
Details of the laptop iam using.

Windows XP
IE7
Toshiba Equium L10


Cant figure out what to do. It has been like this for more than year.. Because i had another laptop didnt actually be bothered. Now the other one is not working as well.

It is HP Dv9000, Windows vista home premium and everytime i start the computer, i get a blank blue screen and it does nothing. i will need to use the power button to turn it off.

Prior to this the system was not working. so reformated the entire disk using the recovery from partition drive. It was working fine for 2 days. last night it wouldnt switch off properly.....blank blue screen appeared. since then its been like this.

I have checked the hard disk. it passed the test. cant get the options of safe mode.

Please, any help will be appreciated. It is frustrating to see both laptops having problems.

free4440273

Which email program? I'm assuming it's not MS Outlook but rather web email such as Yahoo??

loksat

Thats right.....

aliEnRIK

Download HIJACK THIS (Top right)
http://www.filehippo.com/download_hijackthis/
SCAN and post the log so we can see whats running

econo_2

Have you installed any new software? I had this problem on a work machine with Firefox and it was a conflict with a new trial flash drive scanner we were running. As soon as I turned it off the browser was fine.

loksat

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:11:16, on 10/02/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\WINDOWS\system32\DVDRAMSV.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\UPHClean\uphclean.exe
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe
C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\system32\RAMASST.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Skype\Plugin Manager\skypePM.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaults/sb/msgr8/*http://www.yahoo.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://securityresponse.symantec.com/avcenter/fix_homepage/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://securityresponse.symantec.com/avcenter/fix_homepage/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr8/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O2 - BHO: Adobe PDF Reader Link Helper - !!06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - !!3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: NCO 2.0 IE BHO - !!602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - !!6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll
O2 - BHO: Groove GFS Browser Helper - !!72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - !!761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.0.926.3450\swg.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O3 - Toolbar: (no name) - !!4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - (no file)
O3 - Toolbar: &Google - !!2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: Show Norton Toolbar - !!7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Toshiba Hotkey Utility] "C:\Program Files\Toshiba\Windows Utilities\Hotkey.exe" /lang en
O4 - HKLM\..\Run: [SynTPLpr] "C:\Program Files\Synaptics\SynTP\SynTPLpr.exe"
O4 - HKLM\..\Run: [SynTPEnh] "C:\Program Files\Synaptics\SynTP\SynTPEnh.exe"
O4 - HKLM\..\Run: [PadTouch] "C:\Program Files\TOSHIBA\Touch and Launch\PadExe.exe"
O4 - HKLM\..\Run: [SmoothView] "C:\Program Files\TOSHIBA\TOSHIBA Zooming Utility\SmoothView.exe"
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [googletalk] "C:\Program Files\Google\Google Talk\googletalk.exe" /autostart
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [osCheck] "C:\Program Files\Norton 360\osCheck.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [PC Pitstop Optimize Reminder] C:\Program Files\PCPitstop\Optimize2\Reminder.exe
O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [DAEMON Tools] "C:\Program Files\DAEMON Tools\daemon.exe" -lang 1033
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\RunOnce: [RealUpgradeHelper] "C:\Program Files\Common Files\Real\Update_OB\upgrdhlp.exe" "RealNetworks|RealPlayer|6.0" (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\RunOnce: [RealUpgradeHelper] "C:\Program Files\Common Files\Real\Update_OB\upgrdhlp.exe" "RealNetworks|RealPlayer|6.0" (User 'Default user')
O4 - Global Startup: AOL 9.0 Tray Icon.lnk = C:\Program Files\AOL 9.0b\aoltray.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O9 - Extra button: Send to OneNote - !!2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - !!2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: (no name) - !!5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O9 - Extra button: Research - !!92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: YExplorer1_8US.CAB - http://photos.groups.yahoo.com/ocx/us/yexplorer1_8us.cab
O16 - DPF: !!11260943-421B-11D0-8EAC-0000C07D88CF} (iPIX ActiveX Control) - http://www.ipix.com/viewers/ipixx.cab
O16 - DPF: !!30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: !!3451DEDE-631F-421C-8127-FD793AFC6CC8} - https://www-secure.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: !!3EA4FA88-E0BE-419A-A732-9B79B87A6ED0} (CTVUAxCtrl Object) - http://dl.tvunetworks.com/TVUAx.cab
O16 - DPF: !!49232000-16E4-426C-A231-62846947304B} (SysData Class) - https://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab
O16 - DPF: !!4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.av.aolsvc.co.uk/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: !!6A344D34-5231-452A-8A57-D064AC9B7862} (Symantec Download Manager) - https://webdl.symantec.com/activex/symdlmgr.cab
O16 - DPF: !!8FEFF364-6A5F-4966-A917-A3AC28411659} - http://download.sopcast.com/download/SOPCORE.CAB
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.av.aolsvc.co.uk/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} - http://www.symantec.com/techsupp/asa/SymAData.cab
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553510000} - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
O18 - Protocol: bwfile-8876480 - !!9462A756-7B47-47BC-8C80-C34B9B80B32B} - C:\Program Files\Logitech\Desktop Messenger\8876480\Program\GAPlugProtocol-8876480.dll
O18 - Protocol: grooveLocalGWS - !!88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: 40.dll
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - AOL LLC - (no file)
O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe
O23 - Service: DVD-RAM_Service - Matsushita Electric Industrial Co., Ltd. - C:\WINDOWS\system32\DVDRAMSV.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: LiveUpdate - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE
O23 - Service: LiveUpdate Notice - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
O23 - Service: McAfee Update Manager (mcmispupdmgr) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcupdmgr.exe
O23 - Service: Symantec Core LC - Unknown owner - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Symantec RemoteAssist - Unknown owner - (no file)
O24 - Desktop Component 0: (no name) - [URL]file:///C:/Documents%20and%20Settings/SATHISH/My%20Documents/mickey%20minnie.jpg[/URL]
O24 - Desktop Component 1: (no name) - [URL]file:///C:/Documents%20and%20Settings/SATHISH/Desktop/sathish.jpg[/URL]
O24 - Desktop Component 2: (no name) - [URL]file:///C:/Documents%20and%20Settings/SATHISH/Desktop/Loks/sathish.jpg[/URL]
O24 - Desktop Component 3: (no name) - [URL]file:///C:/Documents%20and%20Settings/SATHISH/My%20Documents/My%20Pictures/02-07-2005%2012;55;56.jpg[/URL]
O24 - Desktop Component 4: (no name) - http://www.mschumacher.com/mschumacher99.jpg
O24 - Desktop Component 5: (no name) - [URL]file:///C:/Photos/London%20Trip-2006/British%20Museum%20029.jpg[/URL]
O24 - Desktop Component 6: (no name) - [URL]file:///C:/Photos/May%202006/Plas%20Newydd%20both.jpg[/URL]
--
End of file - 13265 bytes

aliEnRIK

FIX these ~
O2 - BHO: (no name) - AutorunsDisabled - (no file)
O3 - Toolbar: (no name) - !!4E7BD74F-2B8D-469E-CCB0-B130EEDBE97C} - (no file)
O9 - Extra button: (no name) - !!5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - (no file)
O20 - AppInit_DLLs: 40.dll
O23 - Service: AOL Spyware Protection Service (AOLService) - AOL LLC - (no file)
O23 - Service: Symantec RemoteAssist - Unknown owner - (no file)

Uninstall the AOL spyware program

You appear to have both Norton AND parts of mcafee running?
Use the uninstall tool for mcafee
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

(Use the NORTON removal tool if you dont use norton anymore ~ just google it)

Download CCLEANER (Top right)
http://www.filehippo.com/download_ccleaner/
Run the top 2 scans (Backup the registry when it asks)


Download GLARY UTILITIES (Make sure you click 'DOWNLOAD NOW')
http://www.download.com/Glary-Utilities/3000-2094_4-10508531.html
Run the ONE CLICK scan

Any better?

Marty_J

Running Windows Update probably wouldn't hurt.

loksat

I got the following error when i tried to fix the registry. The moment i clicked back up, i got this.

---

The thread attempted to read from or write to a virtual address for which it does not have the appropriate access

CCleaner v2.16.830
MS Windows XP Home SP3
Intel Celeron M processor 1.50GHz
494MB RAM
Intel 82852/82855 GM/GME Graphics Controller

Application::Run

aliEnRIK

Turn off Nortons security (Keep firewall running) when you run them

loksat

I got the same error again.