.

jbanks

@#@#'#'#~@'~@

KimYeovil

Yawn.

You do owe them money. You do not have sufficient credit in your account for the time of year.

Engage your brain and do the correct sums before posting lies about rip offs. Basic maths tells you you should be increasing your monthly payments, not decreasing them.

jbanks

---

Magentasue

I don't think there's enough information in your original post to conclude that you are right or wrong. You can't judge what your DD should be on one quarterly statement because it's calculated on annual usage. £74 is not a high credit balance for January and you have not said whether the estimated reading was high/low or accurate.

Npower don't 'owe you money' - the credit is there to offset higher winter usage in the next quarter. I think that's the point Kim Yeovil was making, and while it's true she doesn't know how much gas or electricity you use, that's because you didn't tell us!

jbanks

##########

KimYeovil

Yawn.

Basic common sense and basic arithmetic shows if you wish to suggest a company is 'ripping you off' then you should provide sufficient information to support such a claim. You chose not to.

You are now digging the hole even deeper. You are saying you were out of the country for two months - so there is absolute nothing unreasonable about nPower's absence of universal psychic powers and their inability to supernaturally provide you with a corrected estimate. What a ridiculous post.

Cardew

OP,
If you have been out of the country for 2 months and are still only £74 in credit, then this suggests that your normal consumption this winter(including the months since your return) will be much higher than NPower realise.

Thus, armed with that fact, they should raise your DD even more than they did!

Given that NPower are clearly not at fault it might be appropriate to edit the title of this thread???

Vestra

Another example of how many people don't understand how paying your utility bills by direct debit works.

KimYeovil

That's it. Spit out your dummy and knock the pieces off the board.

littletommytucker

Oh kim yeovil how I love thee, let me count the ways x x