car inurance please help me!

helpmeplz

Hi everyone!
I have a BIG problem and Im really hoping someone out there can help me!
Let me explain:
on 4th Dec last year me and my boyfriend bought our first decent car!!!! a renault clio ( 04 plate) with 8500 miles on clock for £4995 on finance. on 16th Dec we parked car in multistory car park and went to cinema. when we came back there were several security guards and a couple of police community support officers standing around our car with another car imbedded in the back of it!!!!!! the woman whos car hit ours had parked and left the scene but forgotten to put handbrake on!!!!!! it rolled down the ramp from level 3 and stopped in our car on level 2! the owners husband was contacted and he admitted liability as when he unlocked car hand brake was not applied. i have 2 PCSO statements taking this admission into account. my insurance company wrote off the car as there was alot of damage.
Heres my problem.........my insurance company have only offered £3250 for car ( which we are disputing for obvious reasons) but have found out today that they are going to take £175 excess and the full years insurance premium out of final figure! so even if we do manage to get the full price we paid for it we are going to be down £175 plus £569 plus the intrest for finance plus we paid a deposit of 900 which we will never see again plus we paid for a warranty which was another couple hundred quid!!!!!


How do we (if its possible) claim any of this back because i feel its really unfair that we are gonna be massivly out of pocket for something that was not our fault. we can not afford another car either so we completely stuffed!!!!


PLEASE PLEASE PLEASE SOMEONE HELP ME!!!!!!

Quote

This should have been sorted out ages ago. Who the hell are your insurers?

Quentin

You can claim your uninsured losses from the third party's insurers.

If you have legal expenses insurance included with your insurance, you can contact them to recover all your uninsured losses (excess, out of pocket expenses etc).

If you have no legal expense insurance then you can submit this claim yourself (to the third party or his insurers).

(Your own insurance company won't help over recovering any uninsured losses, and they are correct in deducting the excess and unpaid premium from any payout they make to you)

helpmeplz

Quote wrote: »

This should have been sorted out ages ago. Who the hell are your insurers?

ECAR aka ELDON
:mad:

anniecave

£4995 - was that from a main dealer? Sounds expensive to me!

Just checked on parkers and the valuation of £3250 is not too far off really I don't think. Used car prices have come down recently

See if you can find other cars for sale that are similar at higher prices - if you can then present it to the insurance company as evidence

Did you buy any gap insurance with the finance? That's designed for this sort of thing - to pay the difference between the finance price and an insurance claim?

The problem is with finance when you buy a car, the car depreciates faster than the finance in the early stages so you are left in this sort of problem.

Not what you wanted to hear...

anniecave

So were you paying insurance monthly then?
If you were to go out and buy another car tomorrow I assume the insurance company would insure you for another car for the rest of the year? Worth checking this as they don't tell you this but that is the way it works in my experience. If you have a claim they do ensure the entire premium is paid up front though, its the way the system works

Contact the other insurance company about your excess and if you have to pay an early settlement charge or anything on the finance then include that too.