Primus so far

Michael_1974

Just thought I would share my experinces so far..

After waiting a lifetime listening to hold music when I wanted to sign up begining of Jan, I was told it would take 14 days for all to complete.

10 days later I recieve a letter confirming my DD (name and address spelt wrong).

Last week a letter from BT confirming my CPS move, effective today (4th Feb).

But nothing else from Primus... After 2 abortive calls to Primus (not very good lines to Glasgow/India today), I mention the fact I have had no Welcome Pack (which was promised) and it was BT that informed me of my move date.

I was told by a very nice lady that in fact a letter was posted to me on the 29th.

I asked if it has been sent by ship mail via The Falkland Islands as I have not got it yet.

I informed the very plesant lady that I am very unimpressed by the service so far and I have only been a customer for a day.

Is this the norm for Primus?

signman_2

Hmmm..been there myself exactly as you, in the end called customer service who said BT regected my application - primus were unable to inform me why..perhaps someones looking after me !!

jhp

Their Customer Service appears to have got worse since the move to India.
http://forums.moneysavingexpert.com/showthread.html?t=1104427&highlight=primus+moving+to+india

soa

I was looking at moving to their calls package and despite the very clear
"There’s no minimum contract" I was offered at best a 6 month contract with £20 termination. Mis-selling? I think so.

Michael_1974

Well I have now been a customer since the 4th and still no "Welcome Pack".... Considering it was posted on the 29th

Ho hum (twiddles thumbs)....

Old_Git

I have been a customer for a few years .
There billing is months behind .
I would not recomend primus to anyone .

Heinz

Old_Git wrote: »

I have been a customer for a few years .
There billing is months behind .

Interesting that someone should complain about not being billed promptly!

Anyway, it depends on how you look at it.

To use Primus CPS, you have to have your line rental with BT but, like most of us, make a few calls via BT - when they're cheaper or just to qualify for free Caller Display and/or basic 1571.

BT charge line rental in advance (either monthly or quarterly) but for calls in arrears. So, in my case, BT's (calls) billing is ALWAYS 3 months behind.

Yesterday, Primus made a DD call for me to pay for calls I made via them up to 10 December. In other words, they're less than 2 months behind - a month less than BT!