Car Insurance Dispute Help

yorkshirewildcat

LadyIndecisive wrote: »

I would suggest you put everything asap in writing to them in the form of a complaint. The highest level you could write to would be the Chief Executive.

This is a difficult and unusual situation.

You could tell them you don't wish to take receipt of the car and request they store the vehicle until your complaint is resolved. Obviously this could take some time and the car could devalue further.

On what basis was the offer increased? It would be usual for a policyholder to have justified the increase by providing evidence of identical vehicles for sale at a higher price than offered. If you did this it would be difficult to then say you can't acheive the price you argued for?

Thanks for the response.
The second offer was on the basis that i had provided examples of same cars being advertised locally at higher price than offered.

I have advised them that i do not wish to take the car back, i have also advised them that i wish to appeal as per their charter and entered into their complaints procedure, i have also filed a complaint in parallel with the financial ombudsman.

I have been advised that my complaint has been passed to the claims manager for review and they will come back to me shortly with a response.

deefadog

It's an unlucky situation, had you accepted the offer before the car was found then the car would be then owned by insurance company. As it stands, if it can be repaired (repairs costing less than valuation, then you will get the car back). They are doing there job, whether you purchased another car in this time frame is totally your choice and will not be taken into consideration by the company.

This does not happen very often though.

I here of so many claims that when an expensive car is in repair (i.e Jag, BMW etc) the owner goes out and hire's a like for like, costing a few hundred a week, and assume the insurance company will pay for this.

I guess you could argue that you would have accept the offer way before the car was found if they had offered you the correct market value.

Good luck

LadyIndecisive

yorkshirewildcat wrote: »

Thanks for the response.
The second offer was on the basis that i had provided examples of same cars being advertised locally at higher price than offered.

If this is the case why can you not achieve these prices in your opinion?

Is the actual condition and/or mileage different to that on which your car was valued on?

yorkshirewildcat

deefadog wrote: »

It's an unlucky situation, had you accepted the offer before the car was found then the car would be then owned by insurance company. As it stands, if it can be repaired (repairs costing less than valuation, then you will get the car back). They are doing there job, whether you purchased another car in this time frame is totally your choice and will not be taken into consideration by the company.

This does not happen very often though.

I here of so many claims that when an expensive car is in repair (i.e Jag, BMW etc) the owner goes out and hire's a like for like, costing a few hundred a week, and assume the insurance company will pay for this.

I guess you could argue that you would have accept the offer way before the car was found if they had offered you the correct market value.

Good luck

Thanks for the advice, if the car is returned to me i am concerened that it will be flagged in the system (DVLA, HPI, Experian ect) as stolen recovered which will inhibit my ability to sell it and probably devalue it further, can anybody advise how i can ensure that this is not the case.

LadyIndecisive

You will not be able to remove the vehicle from the MIAFTR database, which is what the insurer will have logged the loss on. This database feeds to HPI, Experian etc.

If there is a motor engineer's report done by the insurer (there should be) you could try asking for a copy and you can use this to show potential buyers that the vehicle was recovered with no damage.

yorkshirewildcat

LadyIndecisive wrote: »

You will not be able to remove the vehicle from the MIAFTR database, which is what the insurer will have logged the loss on. This database feeds to HPI, Experian etc.

If there is a motor engineer's report done by the insurer (there should be) you could try asking for a copy and you can use this to show potential buyers that the vehicle was recovered with no damage.

I have just asked the question on my insurer and they have said that they will ask for the entry on the MIAFTR database to be removed so i assume that this in turn will remove it from the other?

LadyIndecisive

The entry should not be removed unless there is a data error (in the entry). The entry will show the car as recovered, but the entry should remain.