B&Q Scam or not!!!

balloo_2

Hi has anyone taken advantage of the B&Q HALF PRICE KITCHEN UNITS (in my opinion) SCAM. last year we bought a kitchen and now we have had a new combi boiler so the airing cupboard has gone so we wanted more units to fill the gaps. Anyway we went to B&Q now and the kitchen units have doubled in price to be halved in price :mad: Also my doors for my units are not and never have been available in their stores. They are to be ordered only but now if you order them they will not let you pick them up from the store you have to have them delivered to your house and they are making you pay for the delivery too :mad: Sorry to sound mean but when you are disabled and money is tight you have to look after the pennies. Do they have a right to make you pay for delivery when i only live down the road from the store. If i have posted this in the wrong room will you please move it to the right one.

dumbrill

balloo wrote: »

Hi has anyone taken advantage of the B&Q HALF PRICE KITCHEN UNITS (in my opinion) SCAM. last year we bought a kitchen and now we have had a new combi boiler so the airing cupboard has gone so we wanted more units to fill the gaps. Anyway we went to B&Q now and the kitchen units have doubled in price to be halved in price :mad: Also my doors for my units are not and never have been available in their stores. They are to be ordered only but now if you order them they will not let you pick them up from the store you have to have them delivered to your house and they are making you pay for the delivery too :mad: Sorry to sound mean but when you are disabled and money is tight you have to look after the pennies. Do they have a right to make you pay for delivery when i only live down the road from the store. If i have posted this in the wrong room will you please move it to the right one.

Have a look at:

http://forums.moneysavingexpert.com/showthread.html?p=16743425

Doozergirl

Lots and lots of stores do this; whether it's wine in Tesco or sofas in DFS, if it's been sold at a highp.er price recently, they are entitled to say it's half price.

If the kitchen isn't one that is stocked and it has to come directly from a distribution centre as a special order then they can charge for it because it isn't coming from the shop.

I had a quote for a kitchen from B&Q on 15th November. I have no idea how long the kitchen units were doubled in price for t be very long but it can'because the kitchen is exactly the same price right now.

As money savers it is our own responsibility to compare prices between suppliers and find the best value.

Meepster

As long as the items have been at the higher price SOMEWHERE in the UK for 28 days, then a company can advertise the same products at a sale price. Most retailers do this, but the kitchens, bedroom and bathroom market is the most effected. Why do you think I got out of retail....

balloo_2

Ok thanks for the replies people. What i was saying about the home delivery is 3 months ago i needed more doors and B&Q said there was a charge for home delivery but i could pick it up from the store for free. Now they say that they have stopped doing store pickup and can only offer home delivery but they will charge for it. I think its a cheek as i bought the whole kitchen from them and extra door fronts just 3 months ago at no extra cost for delivery. And as the covering on the doors in my kitchen are bubbling due to the heat (thats what the kitchen man in B&Q said happens) as they are nowhere near water. and the guarentee started b4 we had had all the kitchen delivered so we are not covered by that either. :rotfl: if i didn't laugh i would cry.

Doozergirl

The kitchen ranges have changed recently. It's likely that your kitchen has been upgraded from an IT kitchen to a Cooke and Lewis which makes it order only. They haven't changed their policies, if they stocked it, you could collect it.

If the doors are damaged then you should really take it up more forcefully with the branch or with trading standards. A new kitchen shouldn't really be bubbling with heat - if it's not fit for purpose then they should replace the doors for you.

Fire_Fox

balloo wrote: »

the guarentee started b4 we had had all the kitchen delivered so we are not covered by that either. :rotfl: if i didn't laugh i would cry.

This can't be legal, go to trading standards as has been suggested.

TDA10

It is perfectly legal for the guarantee to start from the date of purchase, not the date of delivery.

Legal, but unethical! I had a similar prob with a TV bought from a catalogue that developed a fault a year and 1 DAY after I'd ordered it. Cs came up with the standard, sorry, hard !!!!!! answer.

So, there then followed a slightly stroppy but polite letter explaining that delivery didn't happen until 4 weeks after ordering, therefore the TV had only been used for 11 months, not 12 (not to mention the fit for purpose argument) and there soon followed a collection of TV and a refund. A fab refund actually cos the TV cost £60 with codes and stuff from here, but the refund was for the full selling price of £90! :rotfl: Of course I rang and told them!!! :rolleyes: I took it as payment for my time, inconvenience, postage costs, telephone costs etc etc...

Anyway, I digress. So, balloo, if your appliance does develop a fault within 12 months of you RECEIVING it then get in touch with B&Q. You may need to be a bit ars3y if they refuse at first, but if my store is anything to go by, you can get a refund on your granny if you bring her in - we take owt back!

27col

If a unit is damaged due to heat it would seem that the kitchen has been badly designed. It is not reasonable to expect the surfaces to be heat resistant. They certainly do not claim them to be. In fact it is normal to use trivets or heat resistant glass plates on work surfaces. If these surfaces cannot resist heat damage it is not reasonable to expect doors and draw fronts to be heat resistant either.

TDA10

I did actually read somewhere (but haven't a clue where!) that you shouldn't place items of moisture or steam below wall units - items such as Deep Fat Fryers for example as standard units are only made of chipboard and can result in swelling of them, as well as discolouration. kettles are ok as they only emit steam for a few seconds, but anything that has continual steam for over 5 minutes at a time can allegedly damage the units. Heat is a different matter though as most kitchens get hot.

That is kind of why you are supposed to put an extractor hood over a cooker and not a wall unit over one I suppose.

But rightly so, you should expect kitchen items to be able to be placed wherever in the kitchen you choose, but I thought I'd just make you aware that 'some' retailers may try to use this argument if you did try to get a refund or replacement. (not implying that B&Q would do - not sure what their take on it is!)

Wish I knew where I'd read about it now!