NPower - Stalling tactics when changing to a meter

byb3

Hi,

I moved into new rented accomodation at the end of October and realised that I had been cursed with a prepay Electricity Meter, something i'd never had the pleasure of before. Anyway I immediately started proceedings to change it over to a normal meter and to pay by direct debit.

After all the hassle of starting new suppliers in the accomodation, I finally got a letter from nPower saying my service with them started on the 10th December 2008 for supplying Electricity. (They also supply the gas but that was already on a normal meter).

Anyway they said they would change me over as soon as possible, however everytime I ring up to find the progress they say I don't have an account number yet. They refuse to do anything until I have an account number with them. I find this absolutely ridiculous. I've been with them now for almost 8 weeks and they still haven't managed to sort an account number out?

How long have other people had to wait for nPower to sort out one? I'm only in this accomodation for a year so it is starting to seem pointless to even bother, as i'm already 3 months in. I'm starting to feel they're trying their hardest to keep me with the Electricity Meter as it is more profitable for them.

Needless to say I will never use this sorry excuse for a company ever again, and I will advise all my friends to stay well clear.

Thanks in Advance,

E.ON_Company_Representative:_Helena

I would suggest asking them why they have not set up an account for you. All they should need is the date you moved in and the meter reads.

I’d keep all of your receipts from the credit you have purchased to top the meter up, as your payments could go on to someone else’s account if that’s whose payment card/key you’re using. If this is what has happened and once your supplier has set up the account, you’ll be sent a new payment card/key. The previous payments made should then be moved on to your account.
If you want to change to a credit meter, it is standard practice for many companies’ to charge you for this. Some might ask you to stay in the property for one year.

I’d suggest checking the criteria with them first.

Helena