I am not responsible for items lost in the post...

StaffsSW

When will some sellers learn?

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=acarlin1987&iid=250355570135&de=off&items=25&which=negative&interval=30

It's plastered all over their listings - and I'm getting the impression that business registration and DSR compliance are going to be a steep learning curve for them.

Brooker_Dave

stevew8975 wrote: »

When will some sellers learn?

http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=acarlin1987&iid=250355570135&de=off&items=25&which=negative&interval=30

It's plastered all over their listings - and I'm getting the impression that business registration and DSR compliance are going to be a steep learning curve for them.

Always seems such a pointless thing to put.

Obviously it's nonsense due to consumer laws, but it must scare off customers too...

chivvy

I just ignore the statement, pay by paypal and if the item doesn't arrive, put in a claim and see them try and get out of it lol

Gangstabird

But it's true, I am NOT responsible for items lost in the post. What I will do is keep my po receipt and claim it back from them, THEN and only then will I refund the purchaser.

I say this but did actually refund a woman for a pair of my DD's first shoes (clarks). She paid about 10.00 for them and they didn't show up but I thought she was genuine. So I refunded and about 2 months later they turned up back at mine from Ireland. It does pay to be honest, and I hadn't even got around to claiming for them.

*Maya*

Gangstabird wrote: »

But it's true, I am NOT responsible for items lost in the post. What I will do is keep my po receipt and claim it back from them, THEN and only then will I refund the purchaser.

I say this but did actually refund a woman for a pair of my DD's first shoes (clarks). She paid about 10.00 for them and they didn't show up but I thought she was genuine. So I refunded and about 2 months later they turned up back at mine from Ireland. It does pay to be honest, and I hadn't even got around to claiming for them.

As a seller if the item does not arrive you are responsible. A decent seller will refund once the 15 days are up and then claim from Royal Mail. If you wait until you have been refunded by RM you risk your buyer opening a paypal dispute and negative feedback.

RFW

Gangstabird wrote: »

But it's true, I am NOT responsible for items lost in the post. What I will do is keep my po receipt and claim it back from them, THEN and only then will I refund the purchaser.

It is always the seller's responsibility to get the goods to the buyer in good time it doesn't matter if you use Royal Mail, Parcelforce, Business Post or Joe Soap's Bargain Delivery Service. If they claim non receipt it is then the seller's responsibility to prove delivery, nothing else matters, it has always been this way for distance selling, before Ebay or Paypal were even heard of.

Anyone who puts that they are not responsible for items lost in the post is in the first place a poor salesman and second an idiot!

soolin

Gangstabird wrote: »

But it's true, I am NOT responsible for items lost in the post. What I will do is keep my po receipt and claim it back from them, THEN and only then will I refund the purchaser.
.

Are you suggesting the buyer is then?

You have the contract with Royal mail, not the buyer. If you refuse a refund and the buyer opens a paypal chargeback you'll lose anyway, so might as well refund with good grace, through gritted teeth if necessary, and you'll end up with good feedback and a buyer who believes you are the bees knees. You can then reclaim your losses from RM after 15 working days.

martindow

Gangstabird wrote: »

But it's true, I am NOT responsible for items lost in the post. What I will do is keep my po receipt and claim it back from them, THEN and only then will I refund the purchaser.

This is not reasonable - why should the customer wait for something that is your problem?

You must get a lot of customers asking Paypal to refund which you would automatically lose as there is no proof of delivery.

StaffsSW

When (or if depending on snow!!) I get home tonight - I'll dig out an article I wrote last year for a magazine about "not being responsible".

Posing as a customer, a colleague messaged about a dozen sellers who had this in their listings, and the responses were quite astounding!

chja

As a rule, I don't buy from sellers that have conditions like that, especially the ones that over emphasise it - it just says "you are going to have a problem" in big flashing lights.

poppy_f1

i've seen this on a few auctions i've been bidding on and it doesnt exactly put me off, in fact if i were less honest i would purely bid in the hope they send it normal post then i can claim back lying saying it wasnt received
however i feel i am too honest for this