Banks-the Mis-sale Of Bank Products

Mrs_Ryan

Hi Kavanne,yes I did.

Ambre_Solaire

yes

BarclaysManager wrote: »

Whilst I am sure everyone can appreciate the difficulties of such a situation, you must surely be able to appreciate that claiming mis-selling after so many years of the charge being unchallenged is going to be seen as slightly dubious.

I don't doubt that you could get some of these fees back if approached correctly, but I would ask them to provide any records they had of the sale, rather than just claiming it was mis-sold, and go from there. You might be able to negotiate a partial refund as a gesture of goodwill in that case, rather than just having your claim outright refused.

Many thanks for your response and your advice. Would you suggest the initial letter to the Bank would be just requesting the records of the sale and nothing else ? If they come back saying they do not have any records that far back is it then I request a gesture of goodwill.

I really appreciate your help

Regards

Kavanne

Mrs_Ryan wrote: »

Hi Kavanne,yes I did.

`if you ever need to buy anything from any bank again either 1) Apply online, then you have complete control or 2) do it over the phone and note time + name of advisor as all calls are recorded so you have a record if you believe you've been missold.

Mrs_Ryan

Thanks Kavanne - will remember that.

This was my own branch I went to and I felt very uneasy about it but I didnt want to be stuck with a Step account forever. My bro-in-law used to be a big boss for NatWest so I've pretty much always had trust in them but unfortunately these last few years have been a problem since my bro-in-law isnt able to answer any problems I've got anymore... they all used to groan when I came in as they knew if they messed my account up they would have bro-in-law to answer to.... and he's scary But I voted with my feet and moved elsewhere as they just made one mistake too many in the end.

house1_2

yes

In my opinion and in my experience staff would still provide the correct product/service to a customer with or without a target. The target just promotes dishonesty/mis-selling.

As for differentiating between individual staff performance-should this not be a secondary consideration when compared with protecting the consumer?

demotw

house1 wrote: »

In my opinion and in my experience staff would still provide the correct product/service to a customer with or without a target. The target just promotes dishonesty/mis-selling.

As for differentiating between individual staff performance-should this not be a secondary consideration when compared with protecting the consumer?

barclays tried this back in 2006, removed all targets etc.. didnt last long. At the end of the day, miss-selling is down to the individual person, i personally would never have the heart to do it and would like an absolute *&^T. Unfortunatly not everyone is like that, i can say that barclays do have strong procedures for anyone found out doing so (resulting in instant dismissal if found to have missold), which im sure barclaysmanager can agree with.

ShelfStacker_3

I see where you're coming from, but targets in and of themselves don't promote misselling. The people who would lie in order to achieve those targets, and people who enforce targets but don't care about the means through which they are achieved are the root cause of the problem. What I'm saying is that scrapping sales targets or whatever is not the answer, the answer is not to have massively harsh consequences for not meeting those targets and to stop dishonest people from selling in the first place.

chambta

no

I don't think for many people it's the ££££ they see before their eyes; rather the wish to please superiors and the fear of the consequences should they consistently fail to meet targets.

Ambre_Solaire

yes

BarclaysManager wrote: »

Whilst I am sure everyone can appreciate the difficulties of such a situation, you must surely be able to appreciate that claiming mis-selling after so many years of the charge being unchallenged is going to be seen as slightly dubious.

I don't doubt that you could get some of these fees back if approached correctly, but I would ask them to provide any records they had of the sale, rather than just claiming it was mis-sold, and go from there. You might be able to negotiate a partial refund as a gesture of goodwill in that case, rather than just having your claim outright refused.

BarclaysManager - I took your advice and wrote to Lloyds TSB requesting any records they had of the sale of the account to my Mother. Today I have received a letter from the Bank confirming that the Select Account was opened in 2001. The letter continues that they are unable to supply a copy of the Select Application as they are only required to hold forms of this nature for 5 years.

Can you advice my next step ? I only requested in my initial letter the records and did not mention the possibility of the acount being mis sold. As I previously detailed my Mother is 82 and terminally ill.

Regards