Mid Quarter Bill Issued By EDF

molley

I pay my gas bills quarterly to EDF and to me that means every 3 months or 13 weeks . I paid a bill for the period 30/09/08 to 30/12/08 recently
but as this was an estimated bill as the 3 before it

( 2/1-2/4,2/4-2/7,2/7-30/9) had been as well I phoned in a reading a
couple of weeks ago and have now got another bill for 30/12/08 to
28/01/09 which is almost as much as the previous one ( because this is now a real reading and both are in mid winter ) and they are expecting it
paid now. The website says next bill due 13/03/09.

To my mind the next payment should be 13 weeks/3 months after 30/12/08
but maybe they think they are doing me ( and them) a favour by sending
this interim bill .

Is it usual for energy companies to issue a further bill mid-period
just because you called in a true reading?

I've sent them an e-mail asking to go back on D.D.

espresso

molley wrote: »

Is it usual for energy companies to issue a further bill mid-period
just because you called in a true reading?

Yes, why did you not provide a customer reading for the three previous estimated readings?

:rolleyes:

KimYeovil

Unfortunately this is standard practice - every time you send a corrected reading or a reading they will revise the last quarterly bill and send you a new bill from the beginning of the last quarter to the day of the reading (with any payments taken off.) Your next bill will then be three months from the reading.

It is annoying when you are only trying to correct estimates. It also causes inaccuracies when you send in the reading for the date of the bill but they take it as a reading a few weeks later at the time of submission.

molley

espresso wrote: »

Yes, why did you not provide a customer reading for the three previous estimated readings?

:rolleyes:

Probably for much the same reasons as everyone else ..just being dilatory .If I'd thought they were going to do this I wouldn't have done it .

molley

KimYeovil wrote: »

Unfortunately this is standard practice - every time you send a corrected reading or a reading they will revise the last quarterly bill and send you a new bill from the beginning of the last quarter to the day of the reading (with any payments taken off.) Your next bill will then be three months from the reading.

It is annoying when you are only trying to correct estimates. It also causes inaccuracies when you send in the reading for the date of the bill but they take it as a reading a few weeks later at the time of submission.

That's all I was trying to do to get readings up to date . I'll not make that mistake again . I might even set my mobile diary to remind me every month and send a reading in each time and pay whatever results .