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Direct Line Home Insurance
Clive_Woody
Posts: 5,968 Forumite
Yesterday I got my renawal notice from Direct Line home insurance, sadly it had gone up by almost £100. Today I gave them a call to ask why this was as we had made no claims and the letter with the renawal notice said I had a 10% discount applied because I made no claims.
They explained that I had originally received a 25% online discount and this didn't apply to renewals. They then asked if I had found other cheaper quotes. I said 'yes'.
I was then put straight through to their retentions teams. I was asked what the cheapest quote I had received was, which I told them. I was put on hold for a couple of minutes and listened to the gentle tones of Tom Jones.
After a couple of minutes the nice lady came back on and said she could give me a 30% discount which means I am paying less than last year :T
A 5 minute phone call just saved me well over £100, I am rather chuffed at the moment. Having previously made a couple of car claims through Direct Line I have been impressed with how they handle claims, so I don't feel I am getting second rate service for a cheaper price.
They explained that I had originally received a 25% online discount and this didn't apply to renewals. They then asked if I had found other cheaper quotes. I said 'yes'.
I was then put straight through to their retentions teams. I was asked what the cheapest quote I had received was, which I told them. I was put on hold for a couple of minutes and listened to the gentle tones of Tom Jones.
After a couple of minutes the nice lady came back on and said she could give me a 30% discount which means I am paying less than last year :T
A 5 minute phone call just saved me well over £100, I am rather chuffed at the moment. Having previously made a couple of car claims through Direct Line I have been impressed with how they handle claims, so I don't feel I am getting second rate service for a cheaper price.
"We act as though comfort and luxury are the chief requirements of life, when all that we need to make us happy is something to be enthusiastic about” – Albert Einstein
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Comments
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Good work! I'm about to buy some travel insurance and I'm hoping I can pull a similar trick!0
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Excellent news, did you also go through Martins article to check it is competitive with the new discount?
There is also a travel insurance guide too, i used it again yesterday - flexicover won and Quidco at 15% on the pre tax price.I beep for Robins - Beep Beep
& Choo Choo for trains!!0 -
Absolutely, the quote from Direct Line beat all the others using Martin's process....hence me feeling a bit smug. I quoted the price from the best of the rest and Direct Line beat it.Excellent news, did you also go through Martins article to check it is competitive with the new discount?
There is also a travel insurance guide too, i used it again yesterday - flexicover won and Quidco at 15% on the pre tax price.
It just goes to show, you don't ask you don't get. Sometimes it pays to be a bit cheeky.
Sadly no cash-back, but all the insurers offering cash back were giving quotes that made me laugh out loud. "We act as though comfort and luxury are the chief requirements of life, when all that we need to make us happy is something to be enthusiastic about” – Albert Einstein0
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