watch out for abbey national
edited 30 November -1 at 1:00AM in Reclaim Bank & Credit Card Charges
2 replies 663 views
I am in the throws of reclaiming my bank charges via the Finanical Difficulties clause. I contacted Abbey back in mid October who very kindly sent me the necessary forms to be completed for my case to be reviewed. I called their head office 2 weeks ago to find that they had not received these necessary documents and was promised faithfully they would be recent. Hey presto - no sign of them. Went to my local branch (which the call centre advised me to to) and an hour and a half later) was told after much searching did not know what I was talking about. Gave up hope until today when i contacted Financial Ombudsman who has now taken up my case. Basically please do not give up on this ludicrous system as there is always hope and I will keep you all informed.
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