The Job Centre aka The Joke Shop.....

hanny83_2

I'm just going to humour you, give you something to moan at on a Sunday afternoon

hanny83_2

cyclonebri1 wrote: »

Please explain that???????????????????????????????????????

Errr you said it yourself mate, never been to a 'jobshop'.

What exactly is your impression of how a civil servant should behave?

cyclonebri1

hanny83 wrote: »

Errr you said it yourself mate, never been to a 'jobshop'.

What exactly is your impression of how a civil servant should behave?

In a professional manner, not getting embroiled in an open website forum, or am I expecting too much??

We all have an opinion, quoting job status/ position only goes to steriotype that opinion.

Said I've, "never been to a jobshop", the lad dosn't seem to believe me tho'

hanny83_2

But there are plenty of civil servants on here (myself included) that go out of their way, beyond the call of duty to offer advice to people that need it. This is what the forum is for. Wxmlad was just explaining that civil servants (especially frontline staff) aren't always treated fairly by the people that they are serving to help.

cyclonebri1

passatrider wrote: »

Talking b******S more like. Why don't you take a trip to your local 'jobshop' as you refer to it and see how it works? Or would that be beneath you to do such a thing?

I don't need too, but lots of others do, and to be faced with the likes of my friend must be most disconcerting.


Too many folks are classing people without a job as an underclass. not true, yes a few, maybe many, have no intention of working. But so many more are now in the pot, carefull passatrider, you may soon to be pushbike rider

cyclonebri1

hanny83 wrote: »

But there are plenty of civil servants on here (myself included) that go out of their way, beyond the call of duty to offer advice to people that need it. This is what the forum is for. Wxmlad was just explaining that civil servants (especially frontline staff) aren't always treated fairly by the people that they are serving to help.

And I totally agree with you, sense at last. But would you use your position to push the argument?

If you can qoute one instance of wxmlad going beyond the call to help, well I'll withdraw.

passatrider

cyclonebri1 wrote: »

I don't need too, but lots of others do, and to be faced with the likes of my friend must be most disconcerting.


Too many folks are classing people without a job as an underclass. not true, yes a few, maybe many, have no intention of working. But so many more are now in the pot, carefull passatrider, you may soon to be pushbike rider

How do you know I'm not out of work already..there you go assuming you know what you are talking about yet no nothing about the facts?

pingu

its nice here:j :beer: :money: :rolleyes:

movingforward2010

Somerset wrote: »

I'm bored to death with your fallback position wxmlad - every time anyone posts anything negative about job centres or job centre staff or their inability to read a claimant's notes - all we get is this repeated mantra about verbal abuse, physical abuse, spitting etc.

If someone's experience with the job centre is that it was crap and their advisors questions were ''a joke'' - that is their opinion. For you to try to 'bully' that opinion away by constantly talking about the abuse that poster had nothing to do with is irrelevant.

Their experience of the JC was poor. They think an 'advisor's interview was a joke. Now save the abuse defence for the actual numpty in the JC who really was physically/verbally abusive to you. They are completely different people.

..........................................

movingforward2010

Somerset wrote: »

I'm bored to death with your fallback position wxmlad - every time anyone posts anything negative about job centres or job centre staff or their inability to read a claimant's notes - all we get is this repeated mantra about verbal abuse, physical abuse, spitting etc.

If someone's experience with the job centre is that it was crap and their advisors questions were ''a joke'' - that is their opinion. For you to try to 'bully' that opinion away by constantly talking about the abuse that poster had nothing to do with is irrelevant.

Their experience of the JC was poor. They think an 'advisor's interview was a joke. Now save the abuse defence for the actual numpty in the JC who really was physically/verbally abusive to you. They are completely different people.

quite right , just like you and others are entitled to your opinion about the 'jobshop', so am i and others ,who have every right to defend staff, as stated earlier I was accused of 'genralising', YET you and others are allowed to do exactly the same to us, however we seem to have no right what so ever to defend ourselfs?

The POINTs I have been trying to make for the past few days which seems to be quite hard for some people to grasp?

1. the first reply i made was we are very busy and under a lot of pressure, we have no extra staff to cope and the few new memebers have not had any time for training.

2. this was follwed up with 'the memeber of staff is brain dead' bascially.

3. this then was quite rightly followed by a comment stating you cannot pick and choose jobs or you will loose benefit. The law NOT our decsion

4. I then explained the kind of abuse we receive daily (the mantra as you call it) to one gentleman in particular this seemed to be a joke, and perfectly acceptable and if we did'nt like the abuse 'to get another job' . In other words you work in the jobcentre this is how you should be treated, you have no rights.

5. I have on several occasions ib this thread 'not generalised' and stated that not all claimants are like this, and follwed this by descirbing how we aim to help customers .

6. there is no 'fall back' position, if you read carefully you will see this is in direct reply to cyclonebri1's comments, which were patronsing and be-belittling, and served only one purpose to wind us up.

7. Job centre staff dont proclaim to be fantastic , we do however treat all of of custoemrs fairly and deal with all claims within the guidelines of the law, the vast majoirty of our customers have no complaints, the only ones that do are the ones who do not want to adhear to the guidelines set out (not by us). We do NOT go out of our way to make anyones life who is claiming difficult, or cause them financial hardship because of our own personal opinion. Any deductions, suspension of benefit is strictly in accordance with the social security law.

When a customer comes in and explains his difficulty, and is worried about supporting his family, we dont think ' oh god what an idiot, lets see if we can pi$$ him off' , we actually feel compassion for them and want to help, many of us have ben in the same position too.

8. If anyone has any issues with a member of staff at the jobcentre, where they feel they are not doing their job properly please speak to the manager and put it in writing, this will be delt with very seriously - believe me!

9. We are at the jobcentre to provide a service, and as stated several times, noone has anyright what so ever to subject us to physical and verbal abuse. ( not generalising or bulling this comment across) If you were in ajob and you had this off anyone you would be saying exactly the same.

10. if all information we request ( as per the guidelines, not so we have some light reading at lunch time) is provided , the jobseeker is actively seeking work there is no problem.


11. i have answered JSA questions on here in other threads, whislt being impartial and gave advice to people, and have not criticised them.

im sorry if some people have not received a satisfactory services from us when they have signed on, but please do take this up with the job centre/district manager and it WILL be looked in to and you will be kept informed along the way .