help fixing a laptop problem

rhodyate

ive been asked to have a look at a friends laptop. it is a compaq presario f500. when the laptop is turned on i have to wait a few minutes, then get the windows msg configuring update 3 of 3 0%. then after a minute it auto restarts and i get the same msg again. i was told to press f8 and safe mode, when i did this it got to windows then shut down again. straight away. any help would be great as a mate needs to get into the pc to get his college stuff from it asap.

mdbarber

you need to boot from a windows disk and do a "repair console" repair on the drive using chkdsk /r command, this could be a long job!

S0litaire

If you press f8 you should see the option to turn off "Reboot on error" or something like that. Select that and reboot. You should see a Blue screen error message.

Post the string of numbers here; Should be something like :
0x00000000: 0x00000000, 0x00000000, 0x00000000
<some_sort_of_error_message_goes_here>

Or stick it into google and it will tell you roughly what's wrong..