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I got an email from them a bit ago. I raised numerous points in my last email and, as you can see, I got a very considered response:
Dear Mr *********,
Thank you for your e-mail.
We sincerely apologise for the inconvenience caused.
We confirm that there is an Unfulfilled Commitment Charge of £95.02 on your account.
We are extremely sorry for the disappointment.
Regards,
Customer Services
What the?! Fired a new one off to them quoting the act mentioned, and the actions I intend to take. Getting cheesed off with this one, but they are not going to win because I have all the evidence on my side.
