Philips TV, turning itself on and off

mattt44

My Philips TV has been playing up for a month, turning itself on and off.

It is just over 2 years old, now me, with a 32" widescreen (6006 model) I would have expected that to last longer than 2 years, so I emailed Philips customer care asking nicely if they could do something about it.
No dice, get lost basically.
So I wrote again pointing out that other people on this forum had said that they also had had problems with their Philips TV doing the same thing, indeed somebodys TV engineer had said it was a known problem with these models.
Not our fault they replied, get lost.

So..
What do you think?
Am I being unreasonable?
And what do you think the best thing is to do now?

I know I could contact the retailer, but it was an internet one and tbh what chance have I got of getting anything out of them.

letsbehonest

Keep the pressure on phillips, If this is a known fault and you are sure of this tell them again, 2 years is not reasonable wear and tear for a tv of this type, there is the 6 year rule ( check with local trading standards ) which in some cases overides the standard 1 year warranty I can't remember it's exact wording.

philc_2

I very much agree with what letsbehonest has said. If it's just getting normal household use I think it seems very reasonable to pursue it.

If you contact your local trading standards they will normally give exactly the relevant info you need and tell you how to put the pressure on - and whether or not you should pursue through the retailer or manufacturer. I did this a while back and they explained the bits of law to quote and how to give a reasonable deadline to resolve the problem. My retailer was online although based in the UK and the only difference was I had to contact the trading standards office local to them. I don't think time, e.g. over a year (but within the six years to make a claim), is necessarily a bar to going back to the retailer first.

I think trading standards also now take notes so they can track the case and give you a point of contact to come back to, although I can't remember exactly.

I guess continuing to compile more evidence from the web etc. of other people's experience of the fault, as you appear to be doing already, could well help your case eventually. Apparently, for a fault to be 'inherent' - i.e. there at the time of purchase - it doesn't have to show up straight away.

The info on this DTI page might help - http://www.dti.gov.uk/ccp/topics1/facts/salegoodsact.htm

Good luck - getting some progress can be a chore, I agree!

mattt44

Thanks for the support, I was starting to flag a bit.
You have convinced me to carry on, as I originally thought.

I've had a quick look round the internet, lots of other people seem to have had the same problem and have sent another email to Philips, saying I'm not happy with the "its not our problem" attitude they seem to have.

Would anyone who has had a switching on and off problem with their Phillips TV, please contact me, oh and also please write to Watchdog.
I would like to get as many names together of people with problems as possible.

Thanks