have to go into task manager to get on the internet

NIKMAISON

Hi i had a prob a few days ago where my comp restarted got to home page then restarted again had to press f12 to stop it doing it but everytime i shut it down i would have to doit again. i wrote on here and was told to do a virus scan forfree on the net which i did came back with 3 viruses then after i started it back up agin everything has gone no start button or anything just the pic of the sea and palm tree i have to go into task manager and press new task then type google in thats the only thing i can do please help . is this something that can be fixed ?:eek: :mad:

aliEnRIK

Reboot and keep pressing F8 to get safe mode up
Select SAFE MODE WITH NETWORKING


Download MALWAREBYTES (Make sure you click 'DOWNLOAD NOW')
http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
UPDATE and FULL SCAN
Post the log here AFTER youve deleted everything it finds

NIKMAISON

rite ive been trying to get into safe mode for about 1 hour its driving me mad have you got any ideas?. i hold f8 down as soon as i have pressed the on button ive held it down 4 ages then all i get it a long tone then it just goes to the home page. ive tried tapping it till my hand nearly came off (WHAT AM I DOING WRONG) . ive downloaded malware its scanning now will post back soon thanx .

NIKMAISON

your a genius thanx ive got everything back i didnt have to go into safemode afterall. thankgod for that i cant afford a new laptop. i heard you can get free anti virus somewhere do you know where and which is best one to get ? whats the malwarebytes one i know it fixed my comp but will it protect it now ive downloaded it?. I have norton but it came free withlaptop and ive never renewed it cos im a moneysaver and im tight lol couldyou help my comp is in a right state poop ups everywhere lool thanx

PaulyB71

There's lots of free av software about - Have a look at Avast it's one of my favourites. For a software firewall, use either Zonealarm or (preferably) comodo.

rsykes2000

Another 'yes' for Avast, it's a very good piece of free software. Link for the free version : http://www.avast.com/eng/avast_4_home.html

PaulyB71

rsykes2000 wrote: »

Another 'yes' for Avast, it's a very good piece of free software. Link for the free version : http://www.avast.com/eng/avast_4_home.html

I suppose it would have helped if I had posted the link:o
Good job someone's awake!!!!

NIKMAISON

LOL thanx gonna try it now . How do i get rid of the old norton ive got it pops up all the time asking me to renew it ? any ideas?.

aliEnRIK

Use the norton removal tool
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039
Make sure you switch ON windows firewall

Download HIJACK THIS (Top right)
http://www.filehippo.com/download_hijackthis/
SCAN and post the log so we can see whats running (To make sure its clean)

NIKMAISON

tHIS IS WHAT I GOT WHEN I DID THE SCAN DONT HAVE A CLU WHAT IT MEANS HELP!

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 19:35:55, on 27/01/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\drivers\STDSB.exe
C:\WINDOWS\system32\drivers\Icon.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Java\jre1.6.0_06\bin\jusched.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Real\RealPlayer\RealPlay.exe
C:\Apps\Powercinema\PCMService.exe
C:\Program Files\Kiwee Toolbar2\1.2.114\kwtbaim.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\PixArt\PAC7302\Monitor.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb09.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd2.exe
C:\WINDOWS\system32\hphmon05.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\TomTom HOME 2\HOMERunner.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Windows Live\Messenger\usnsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLLoginProxy.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
--
End of file - 2752 bytes

aliEnRIK

FIX these using hijack

C:\WINDOWS\system32\drivers\Icon.exe
C:\Program Files\Kiwee Toolbar2\1.2.114\kwtbaim.exe