can they debit my account?

sunflower_2

i ordered some goods on-line with my debit card about a month n a half back.

i received a mail saying that one of the items was out of stock and thought no more of it....

then the other day they took the cost of the out of stock item out of my bank account, i received the item the next day (which i no longer wanted as had bought elsewhere)

are they allowed to do this without notifying me first?

16011996

i think so unless you specifcally cancelled it.

IvanOpinion

I agree.  You said 'you thought nothing more of it' ... did you actually cancel it.  They were porbably just telling you, as they are obliged to, that they may not meet the aniticipated delivery deadline. They probably only took the money roughly when it was despatched.

Ivan

bridiej

Cant see a problem with that if you didnt cancel, better than them taking the money when you placed the order and then having to wait weeks for delivery whilst they're earning interest on your cash...

zakony

you have always the right to return the good (I think), there is a distance selling thingy

wazza

you have always the right to return the good (I think), there is a distance selling thingy

the trouble with that is you end up paying for postage

Suzz_2

If they said the item was out-of-stock, it is surely quite reasonable to buy elsewhere.

And why would you bother telling them to cancel it, if they've said you're not getting it anyway?

I'd send it back & contact them re. the postage costs.  I reckon any reasonable company would accept this & reemburse cost... it might just take a letter to their MD.

IvanOpinion

If they said the item was out-of-stock, it is surely quite reasonable to buy elsewhere.

And why would you bother telling them to cancel it, if they've said you're not getting it anyway?

But they didn't say that, from the original posting they only said it was out of stock. I would be very annoyed if people cancelled my orders just because they were temporarily out of stock - I would end up getting nothing.

I'd send it back & contact them re. the postage costs.  I reckon any reasonable company would accept this & reemburse cost... it might just take a letter to their MD.

They are under no obligation to refund postage but if they do then hopefully we will see an entry on th 5-star board as well.

Ivan