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Are they awake at ING ?

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Encouraged by the recommendation on Martin's weekly e-mail, OH and I rang ING, checked that we could open an account and count as new customers to earn their 4%. That was Thursday 15th Jan.

The following Tuesday, I rang again to ask after the application pack, to be told they had a backlog. Nothing has arrived by today (26th) so we've put our savings back in West Bromwich.

We had an account with ING when they first started and liked the way it was so easy to manage. But they obviously don't want our money.

Anyone else had this trouble?
Member #14 of SKI-ers club

Words, words, they're all we have to go by!.

(Pity they are mangled by this autocorrect!)

Comments

  • ps2659
    ps2659 Posts: 534 Forumite
    Part of the Furniture 100 Posts
    pollypenny wrote: »
    Encouraged by the recommendation on Martin's weekly e-mail, OH and I rang ING, checked that we could open an account and count as new customers to earn their 4%. That was Thursday 15th Jan.

    The following Tuesday, I rang again to ask after the application pack, to be told they had a backlog. Nothing has arrived by today (26th) so we've put our savings back in West Bromwich.

    We had an account with ING when they first started and liked the way it was so easy to manage. But they obviously don't want our money.

    Anyone else had this trouble?

    They have just announced 7000 to be laid off maybe take them a while now.
  • mark13
    mark13 Posts: 372 Forumite
    Part of the Furniture 100 Posts Photogenic Combo Breaker
    Still waiting for my application form as well
    Win Dec 2009 - In the Night Garden DVD : Nov 2010 - Paultons Park Tickets :
  • Got an e mail and letter from ing this week saying that my savings in Kaupthing Edge would be moved across into ing weekend 7/8 and will send me pin numbers etc, one thing wrong I do not have any savings with Kaupthing although I would be grateful if they did open an account for me with some money in it.

    gary
  • Milarky
    Milarky Posts: 6,356 Forumite
    Part of the Furniture 1,000 Posts Photogenic
    We contacted ING on behalf of a relative and full contact details were taken but (as reported above) the letter still took over a week to arrive at my relative's - which seems a long time. This does seem quite slow compared with when I opened my original ING account online and my mum opened hers over the phone several years back
    .....under construction.... COVID is a [discontinued] scam
  • I applied on the 11th Jan. I've had my direct debit confirmation back, but haven't got my welcome pack yet.
  • pollypenny
    pollypenny Posts: 29,433 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    ING pack arrived today, a full fortnight after we originally applied. Too late. We took the West Brom 90 day account at 4.75%.
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
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