EDGE/GE Money Card - DD Issues

brody77

Hi all,

First off, sorry if this is the wrong section for this post, I wasn't quite sure!

Anyhoo,

I have the above card via Comet - got it for moving into my flat (needs must, etc)

I contacted them right at the start to ensure my payment date was on or right after payday (26th) but they have tried to take payment on the 22nd & it failed.

Rang them this morning & after a 10 minute IVR sequence, I got put through to someone in India (oh joy of joys) who was, as you can imagine, absolutely no use, as these poor folk just get handed a script & they don't know how to sort anything.

He just kept repeating over & over that I couldn't change my date for payment so it was my problem.

He didn't even know what to say when I told him I was getting a bank charge because of it & can I have the address for complaints!

I ended up hanging up before I lost the rag.

What I'm wondering is this - I should be able to change my DD date no problem, yeah? I mean, if I changed banks then the date would change would it not?

(I'm considering this also, as Lloyds TSB and their "daily charges" are killing me)

Thanks in advance