PC World Checkout

wobbley

"Thankyou Sir. Is this purchase for business or private use?"
"It's for business'
"So you'll need a VAT receipt?"
"Yes please"
"Can I have your post code please?"
"No "
"I need it for the receipt"
"No you don't"
"Yes we do Sir, we need your details if it's a business sale."
"No, you don't need them - you want them, but you're not getting them."
"I'll need to take your postcode Sir"
"I'll tell you what. You keep it. I'll go to Staples and buy some (inkjet paper) there."

Morons !

IvanOpinion

Whats the big deal?

Ivan

hjb123

Its only some inkjet paper! Cant it go through the books without the VAT code?

H

Poppy9

I have to admit I hate giving out my address to shops. Why should I? I don't want their marketing spam.

If I take something back to Argos and it's faulty why do they need my address? It wasn't a condition of the sale that I provide them with this information so they are not having it.

mr_fishbulb

They say they need your address to take something back to check that you are not bringing stuff back all the time. But if you were going to rip them off by bringing lots of stuff back (probably after pinching it) then you are not likely to give your real address.

Hunnymonster

Faced with that I always give them my technically correct work address - which is in Belgium Always scuppers their plans.

hjb123

Well technically if it is for business you may as well give your business postcode - businesses are public anyway its not like you have anything to hide if you are a business?

smcaul

I am in the camp of not giving out my address, Comet used to do it as well, I just point blankly refuse to give it. I am ex-directory, and o as much as is possible to make sure I do not get junk mail etc - why would I want companies like these to have my details? And more to the point why do they want them?

hjb123

Well if it is for private use I wouldnt give them my details either but if it is for business use I would. If you dont want to give them the details just say its for private use

shopbot

Hi All,
I am a store manager for a major High St name.

The reason we ask for your name and address is to prevent staff refund fraud. We do not ever use it for marketing purposes. We want to provide the best possible service and to help do this we allow all of our till operators to process refunds. This hopefully means that you don't have to wait for a Manager to process your refund.

The downside of this is that dishonest staff can process frauduelent refunds for their own benefit. We ask for your details so that if we suspect a member of staff is processing frauduelent refunds there is documentary evidence of the refund. If the employee is making up false names and addresses to process these refunds then it provides evidence against them that we can use to discipline them and refer to the police.

Poppy9: If the item is faulty then you are correct however in our store if you refused to give your details then that would be fine although a Manager would then process and sign off the refund. The vast amount of refunds and exchanges we do are for non-faulty items though. In that case we do not legally have to give you a refund so by waiving our legal right we ask you to give your details. If you refused to do so we could then refuse to refund or exchange.

I hope this gives everyone some insight into why it happens.

smcaul

ShopBot, Thanks for that post. I understand fully where you are coming from on the exchange/refund of non faulty goods,but for the faulty ones I have had arguments where the staff are obviously not trained to know that it is not a requirement to give name and address for refund, this is what gets my back up i'm afraid.