BT Final Bill

HuckingFell_2

Hi, new here and looking for some advice. So my story, early September me and my partner moved into a rented house, both from our parents. 2 days before moving in I rang BT to find out about a line and they said there was one and they could set it up straight away, £11.50/month, free evening and weekend calls. I agreed to this after doing so basic broadband speed test, coming out at up to 6mb! I then contacted Sky about setting up TV and broadband but was told they could not guarantee anymore than 0.5mb, which i thought couldn't be right! I then rang BT and they confirmed this.

As I play alot of online games, this is no good. Someone then suggested Virgin, after doing a little investigation, turned out they could provide upto 20mb and all the TV we wanted for a simalar price to sky. So I took their offer and had the Virgin installed, great! A month later I received a letter from BT telling me of that they'd received an order to transfer my telephone service, which they where treating as notice to terminate the line. Ok i thought, job done.

Not the case, early December we receive our quartly bill for Dec-Mar, but my line was cancalled mid October. Now 4-5 phone calls later, having been told the bill would not need to be paid, which it has, the line is now cancalled, but I now have a final bill for nearly £85 after paying just over £75 worth of line rental already!

My question is, is this correct, do the majority of people end up paying this bill or are BT trying to take me for a ride, espically as they cannot provide me with a decent broadband service??

Any help is much appreciated as I can't afford the bill and I don't know what to do next!

Heinz

You've breached the 12 month contract and the charges are for early termination.

HuckingFell_2

Thanks for the reply!

I appreciate that, but why has it taken them 3 months and numerous phone calls, not to mention the bill that was sent and subsequently paid for them to send me the final bill. And how do they work the figure out, 12 months at £11.75 is £141, not the £154 they are trying to bill me in total!

Heinz

£70 is probably the charge for breaching the 12 months line rental contract.

Then you need to add on the additional cost of the unused period of Evenings and Weekend (calls) Plan.

*informer*

Hi, Heinz is correct. You have been charged for early termination. The charge is calculated at the normal price of the service NOT the special offer price that you would get it at as the service has been cancelled.

Normal price is £14.45 x 12 months = £173.40.

HuckingFell_2

Thanks guys, I understand but think its a bit of a con as they just automatically add the evening and weekend calls yet expect you to pay for them when canceling!

The most annoying thing is the fact that I've had a letter early October to say that my line is cancelled, I then think by November that everything is done and dusted but december comes and there still billing me! And then this week only just getting my final bill! As for there call centre, it a joke you get told different things every time you ring and speak to someone!