Advice re Barclaycard Please

vwman_3

My partner's son has moved abroad some 3 years ago and has left a hefty balance left on his Barclaycard, some £5000 he has paid a few months off but Barclaycard are now phoning the house and her place of employment bothing her trying to get hold of him.
We have passed on his new address and phone number but Barclaycard keep phoning any suggestions we have notified Barclaycard in writing that we are not responsible for him.

Thanks in advance vw

grumbler

Complaints

Use Recorded Signed For mail.

vwman_3

Thanks G
Problem is we cannot access this site as they want you to log on and we dont have the access details so we just sent off a letter last August the one in November R/Delivery we have had no reply and the calls are coming at the rate of 3 or 4 a week now.........they are a right pain in the beep.

grumbler

This looks like Barclaycard have sold the debt to some debt collection agency. In this case there is no point in contacting Barclaycard.

If you are sure that calls come from Barclaycard, send one more letter to
Barclaycard,
Customer Relations Department,
1234 Pavilion Drive,
Northampton,
NN4 7SG

If this does not help, complain to

Financial Ombudsman Service
South Quay Plaza, 183 Marsh Wall,
London E14 9SR
Telephone: 0845 080 1800
E-mail: [email="enquiries@financial-ombudsman.org.uk"]enquiries@financial-ombudsman.org.uk[/email]
Web site: http://www.financial-ombudsman.org.uk

If I am right and the debt was sold to a debt collection agency, look for advice how to deal with DCA on the Debt-Free Wannabe board.