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ING Letter re rheir interest rate

I have just got a letter from ING-Quote-Following the reduction in B o E base rate, we are pleased to let you know WE WILL NOT BE PASSING ON THE REDUCTION IN FULL i signed up when they were offering 4.72 (3% plus bonus) they've now reduced it to 3.72% (2% plus bonus)
How do they work out they've not passed on the full reduction?
(PS i know they were offering 5% for a short while.)

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