Media Player gone !!!

Renee

I downloaded SP2 for XP & now I can't get Windows Media Player.
Everything seems to be there, shortcut & folder but when I try it to install  it says I have the latest one.
I did a new download & it lets me get through to the final 'finish' button then says it hasn't  installed

LincsLad_3

Have you tried uninstalling and then re-installing Media Player?

Renee

Media Player doesn't appear in 'add/remove'
It shows up as a programme when I right click & explore.
I've tried to delete it but it says it is being used.
When I try the shortcut it says Media player not installed, would I like to download.

Is there another way to uninstall

monkeyboy72

Have a look at the following microsoft help pages regarding media player, should be something relevant to your problem:

http://www.microsoft.com/windows/windowsmedia/mp10/troubleshooting.aspx

Renee

Thanks for the link, tried it but no luck.
I've looked in Tools & it says...
Advanced System Information- Error log
The system can't find the file specified

In the Event Viewer it says...
Application error 1000. Faulting Application setup-wm.exe.version 10.0.0.3646 faulting module wmp.dll.version 9.0.0.3250 fault address 0X0001f7bf.

I can see I have 2 versions of media player but no luck in uninstalling

Any help would be appreciated

Chippy_Minton

Media Player doesn't appear in 'add/remove'
It shows up as a programme when I right click & explore.
I've tried to delete it but it says it is being used.
When I try the shortcut it says Media player not installed, would I like to download.

Is there another way to uninstall

In Add or Remove Programs, tick the Show updates box at the top. Media Player should then appear in the list and you should be able to remove it.

Renee

Hallo Chippy Minton

I did what you said & was able to delete it.

Iwent to windows update & did a scan which said I needed to download MP10. I did & after it had installed a message said... This version of Windows Media Technologies is incompatable with this version of Windows. The same thing happened when I downloaded version 9..
Before this problem started I was using MP10 with no trouble.

Chippy_Minton

Try this:

Navigate to C:\Windows\ServicePackFiles\i386 and copy wmploc.dll to C:\Windows\System32. Now, run the WMP 10 installer again and see what you get.

Renee

Hallo Chippy Norton

I did what you said, no luck.

Should I be able to see wmploc.dll in the system 32 folder when I've copied it. I cant

Windows update is still willing to download mp

Sorry to be a pain but I'm new to computer insides.

Chippy_Minton

Should I be able to see wmploc.dll in the system 32 folder when I've copied it. I cant

Yes you should see it, along with lots of other .dll files or application extensions. Make sure you are showing hidden files & folders in Explorer - Tools - Folder Options - View tab - Show hidden files and folders. Also you did copy it, rather than move it?

Renee

Morning Chippy

Realised in the middle of the night I hadn't done an 'ok' when I copied the file. So I was up early & did it again.
Guess what it worked !
A big thank you for helping me