No memory of PPI being sold to me.

sillyme

I've just seen on an annual statement that I am paying PPI on a sizeable loan and clearly have been for many years.

I have a loan with Egg which I took out years ago - between 5 and 10 years ago I guess. I don't know for sure.

I don't recall the loan 'selling' conversation on the phone, so I don't know if I was told or how I was told about the PPI.I might have been, I just can't remember. How can I therefore justify my claim?

I do know that I've turned down PPI on other loans in the past, so I can't imagine if I did know, that I would have accepted it.

How can I reclaim?

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chriiiiiiiis

http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

di3004

sillyme wrote: »

I've just seen on an annual statement that I am paying PPI on a sizeable loan and clearly have been for many years.

I have a loan with Egg which I took out years ago - between 5 and 10 years ago I guess. I don't know for sure.

I don't recall the loan 'selling' conversation on the phone, so I don't know if I was told or how I was told about the PPI.I might have been, I just can't remember. How can I therefore justify my claim?

I do know that I've turned down PPI on other loans in the past, so I can't imagine if I did know, that I would have accepted it.

How can I reclaim?

Hi there

You can still try, although I am not too certain on the success of the older loans ppi, you do have a case here so try anyway and see what they come back with.;)

Check this link out below, and there is a template letter, but add your own reasons and try to use your own words as well, they have 8 weeks to respond in full, let us know how you go with these and we can take it from there.
http://www.moneysavingexpert.com/reclaim/ppi-loan-insurance

Good luck and post by recorded delivery.

I see Chris has also left you the link for this (Cheers Chris).;)

sillyme

Thanks both of you. I have checked the template letters etc and I'm not sure what reason to cite because I don't recall the conversation!

di3004

sillyme wrote: »

Thanks both of you. I have checked the template letters etc and I'm not sure what reason to cite because I don't recall the conversation!

Hi there
If you've not done so already, I would request for a SAR, (Subject Access Request), where they have 40 days to comply and send everything they have on you on your account, there is a £10 cheque or postal order payment that you need to enclose with this request, but it may come in handy when it comes to reclaiming PPI.
Post by recorded delivery in order to keep a check on the 40 days timescale they have to supply all this information and for your proof of posting, good luck and please post up anytime if you require further help.;)
Here is the SAR template below:


SAR - SUBJECT ACCESS REQUEST

Dear

Re: Account number:

In the first part under the Data Protection Act 1998:

Under the Data Protection Act 1984 and 1998, and including the right of subject access under these acts, please supply me with a complete list of transactions and charges relating to the above accounts held with you since they were opened.

Additionally where there has been any event in my account history over this period which has required manual intervention by any member of your staff or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention or other evidence of that manual intervention in relation to my business with you.

If you are unable to supply data relating to manual intervention because there has been no such manual intervention then please be kind as to confirm this in your response to this request.


For the avoidance of any and all doubt, I reiterate:

I hereby request that you supply me with any and all historical data in your possession which, in any way appertains to me, including (but not exhaustively) a copy of the original signed executed agreement; statements of account; duplicate statements and/or print outs of all account transactions; all internal and external correspondence sent or received by you including memo’s, logs, notes, screen prints and transcripts; notes of manual interventions such as telephone attendants' notes, copies of stored telephone conversations, internal and external emails; any other information held on any/all types of media in any relevant filing system (microfiche included).

If you have disclosed any information to a third party (with or without my express permission), will you please include details of this in your reply, along with notes of any legal action passed or pending (to include a true copy of default notices, court orders and the like).

Where any information that you provide includes any charges, for example returned payments, late payment fees, and so forth, would you please advise your breakdown of actual costs (liquidated damages) incurred for each charge, and the Term or Condition on which you rely upon to claim such a charge.

I also require that you forward, within the above mentioned time scale, a true copy of the Terms and Conditions that were in force at the time my account was opened, and any subsequent amendments to those Terms and Conditions.

I enclose the statutory maximum fee of £10.00 to access ALL data held by XXXXX about myself. You should be fully aware of your statutory obligations under the Data Protection Act and that any failure to comply with this request will involve a complaint to the ICO as well as potential legal action.

You have 40 days in which to comply with this request.

This communication has been sent Recorded Delivery so I can ensure compliance on these issues within the legislative timeframes.

Yours Sincerely

sillyme

WOW - thanks. Cool. I shall send this tomorrow I think. When they write back, what am I looking for in the documentation?

I've re-read a statement and found the loan was agreed on 21st Jan 2004 - so almost exactly 5 years. Where does that leave me?

It appears to be a 'single policy' loan or something - where I seem to have paid the PPI upfront, around £2k. From what I can work out....but I'm finding this complex to get my head around.

So to be so high maintenance, I'm just not really clear on this process at all....

di3004

sillyme wrote: »

WOW - thanks. Cool. I shall send this tomorrow I think. When they write back, what am I looking for in the documentation?

I've re-read a statement and found the loan was agreed on 21st Jan 2004 - so almost exactly 5 years. Where does that leave me?

It appears to be a 'single policy' loan or something - where I seem to have paid the PPI upfront, around £2k. From what I can work out....but I'm finding this complex to get my head around.

So to be so high maintenance, I'm just not really clear on this process at all....

Not a problem.;)

Just deal with this step by step, it will be a little easier for you.

As soon as you receive your SAR then post up again and let us know, we shall move on from there.;)

Di

sillyme

Thanks, I'll post this off today.

How does the SAR help with PPI reclaims? Does it lay out specifically how the PPI was sold?

petermb_2

Hi, do you have a copy of the agreement and the terms and conditions of the loan?
If you are still paying this you will have difficulty in making a claim on such an old loan as the lender will claim that they were not covered by the FSA regs back then.

There is another way of tackling this and is likely to result in a good win. I will gladly discuss with you

sillyme

Thanks. Answers below! Appreciate your help.

The loan was agreed on 21st Jan 2004 - so not that old.
I am paying it off still - will be for another 2-3 years.
I don't have copies of the loan agreement paperwork.
I don't recall the conversation about the loan terms and any PPI but am certain I would not have agreed to PPI had I been told.

petermb_2

sillyme wrote: »

Thanks. Answers below! Appreciate your help.

The loan was agreed on 21st Jan 2004 - so not that old.
I am paying it off still - will be for another 2-3 years.
I don't have copies of the loan agreement paperwork.
I don't recall the conversation about the loan terms and any PPI but am certain I would not have agreed to PPI had I been told.

Right First of all you require a copy of your agreement. As it is a rolling agreement you need to write to the lender under section 78 of the Consumer Credit Agreement 1974. If you pm me with your email address I will send you a template letter.