EON on-line / dual-fuel / DD discount vanished

alfista

I switched to EON in March 2008 (on-line tariff, dual-fuel, payment by direct debit). Every bill since then has shown a discount of 19% on my total electricity and gas charge.

Received a new bill 21st January - the discount has dis-appeared !

Contacted EON by phone 22nd Jan : "yes, you should still be getting a discount, I'll get it fixed".

While I await developoments, has anybody else had this problem ?

gerrardfan

I'm an e-on employee and we recieved an e-mail today saying that this is a known issue affecting customers with bills printed on the day mentioned and i think the day after.
They are currently deciding how to correct this,i think the difference will be credited to your next bill but this hasn't been made concrete.

alfista

Thanks for the reply - let's see what happpens.

philng

Same thing here. Advised I would get a new bill in next couple of days. A cedit to next bill will be no good as maybe looking to switch before then once the new round of cuts are in place. Discount on my last bill was worth nearly £80 across Gas & Elec at 18%.