Hsbc: S L O W

rabbitweed

I applied for a HSBC credit card on December 13th. With 0% for 9 months on purchases it seemed like a good idea at the time.

Christmas and New Year came and went. And in the first week of January I received information asking me to send my recent payslip and utility bill, all sent the very same day. These were subsquently returned to me on January 9th and since then I've heard absolutely nothing.

So I called HSBC, and after 35 minutes of holding got through to someone who didn't really grasp what it was I was saying and put the fact that I haven't received my credit card down to the fact they've got a backlog and it will be another 10-12 working days. Thus taking it up to two months (give or take a few days) from when I initally applied for the damn thing.

Anyone else still waiting, or had to wait this long? Or am I just unlucky? I'm starting to think I should have gone else where.

K9cuddles

I applied about 19th of Dec.. got my confirmation to send a copy of document around 26th.. went straight to branch.. finally got my cc on 19th of Jan.. first payment 3rd of Feb!!!!!

I wouldn't bother chasing, I wasted about 20 mins.. and ended up cutting my loses and just waiting some more!! They do geninuely have a hooge backlog though!! And the call ctr can't really help as your new business until your accepted and prob don't show up on any of there systems easily!!

canny_yorkshireman_2

yeh there is some sort of backlog or they are slow timing issuing the card I applied 19 dec not had anything through yet except the proof of identity docs returned but will now struggle to complete the balance transfer from my virgin card which runs out in feb aarrrggghhh.

exel1966

Rabitweed, let me refer you to this thread and you'll get an idea of just how bad they are :-

http://forums.moneysavingexpert.com/showthread.html?t=134695&page=2&pp=10

abbie6

hi there

i was also in the same boat as you (waiting for a long time regarding an Internet application)

i was running out of time so went into the branch. i spent about half an hour in there but got my card two days later and did a balance transfer straight away.....

i recommend you try that??

Thefunkygibbons

Weird

I applied on 3rd Jan and I was accepted, did all the paperwork and did the balance transfer to Mint today

I have the card, but no pin but given it is only for stoozing, no hurry there

K9cuddles

You'll get the pin soon... I just put mine in the shredder to resist tempation! I was concerned that you don't have to activate the card though!!