Is this normal for brokers?

koexelek

feisty1 wrote: »

If advisers are working compliantly, they shouldn't even have the "scared to death" fear............

Not talking about acts of fraud, just the fear of making an innocent mistake ( like losing a photocopy of a customer's passport on a file from 2006 or something).

I would think surgeons feel the same way during operations.

feisty1

I do hope this is all resolved in yr favour and the advisor is dealt with appropriately. However, I have to add I would be aghast if one of my clients decided to go and arrange a new mortgage on their own and then phone me up to reassure them they had done the right thing.

If I arranged insurance on a clients behalf it would not entitle them to free future "advice".

Just proves, not such a thing as a free lunch.

Pls don't interpret this as me supporting the advisor because that I am not.
2 wrongs don't make a right.

ashleyk

I didn't actually call to ask advice about the rate or the deal since I was happy enough with the way it had all been organised and needed no reassurance. I merely wanted to ask a quick question of technical clarification about the process of mortgage confirmation V simply reserving the deal.

I certainly understand your point about not giving away free advice and yet I can also note that in my own business I frequently get contacted by clients, ex clients and perhaps prospective clients who are looking for assistance or advice and on a normal basis I do so quite freely because it creates good will.

feisty1

So you arranged it on yr own but still wanted something clarified by someone who you thought would know, maybe you should have called the person you had arranged it with.

I accept what yr saying what you so in yr business and if yr happy with that & it works for you it is fine.

I still stand by what I first said..it is ludicrous to think of someone arranging something on their own and then picking up the fone to an adviser for information on something they will not be paid on. I am not commission driven
but I am neither a charity or information service.

ashleyk

I will remember that the next time I am in a broker's office and they ask me for some free advice which they did two years ago when I was arranging some life insurance!

silvercar

feisty1 wrote:

I still stand by what I first said..it is ludicrous to think of someone arranging something on their own and then picking up the fone to an adviser for information on something they will not be paid on. I am not commission driven
but I am neither a charity or information service.

Hypothetically speaking, what do you do?

Say, "I'm not telling you unless you pay me."? But that sounds churlish and you want to retain goodwill for future business/ recommendations.

Say, "Ask the person that advised you."? But you know they went direct and it still sounds like you are saying that you could answer but choose not to.


????????

feisty1

Quite right!

feisty1

silvercar wrote: »

Hypothetically speaking, what do you do?
Say, "I'm not telling you unless you pay me."? But that sounds churlish and you want to retain goodwill for future business/ recommendations. Say, "Ask the person that advised you."? But you know they went direct and it still sounds like you are saying that you could answer but choose not to. ????????

I would redirect them back to the person they dealt with and honestly explain as I was not involved in the process I wouldn't feel in a position to answer any questions, the best person to do that would be the person who arranged it.............

feisty1

silvercar wrote: »

Hypothetically speaking, what do you do? Say, "I'm not telling you unless you pay me."? But that sounds churlish and you want to retain goodwill for future business/ recommendations. Say, "Ask the person that advised you."? But you know they went direct and it still sounds like you are saying that you could answer but choose not to.
????????

Sorry I meant to add, if a client has gone off on their own and arranged something I don't think it would be a worry of "retain goodwill for future business/ recommendations", as this is a clear demonstration they no longer want yr advice (unless a questions pops up)

Clients can choose who they deal with, but what they forget, is SO CAN I.

silvercar

feisty1 wrote: »

Sorry I meant to add, if a client has gone off on their own and arranged something I don't think it would be a worry of "retain goodwill for future business/ recommendations", as this is a clear demonstration they no longer want yr advice (unless a questions pops up)

Clients can choose who they deal with, but what they forget, is SO CAN I.

I guess it depends on whether you would want to turn away their insurance business and the possibility of them recommending you to friends. You could be cutting of your nose to spite your face but, as you say, your choice.