Lloyds TSB Airmiles Duo

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I have been using the above premier account for 16 months now due to the perks I get from travelling. I am paying £25 per month for this service, which I have queried, but was told it was correct.


Today I was checking an item on Air Miles, and saw this......
Do I have to pay an annual fee for the new Lloyds TSB Airmiles Duo Premier Credit Card account?

The Lloyds TSB Airmiles Duo Premier Credit Card account has a £50 annual fee and comes with some exceptional benefits. There are no booking fees on the credit card account when you make a booking through AIRMILES.

So can anyone tell me who is right? and do I have recourse from Lloyds to obtain a refund - how?

I would really appreciate some advice on this, thanks.

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  • dazza.mk
    dazza.mk Posts: 1,927 Forumite
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    0rchidea wrote: »
    I have been using the above premier account for 16 months now due to the perks I get from travelling. I am paying £25 per month for this service, which I have queried, but was told it was correct.


    Today I was checking an item on Air Miles, and saw this......
    Do I have to pay an annual fee for the new Lloyds TSB Airmiles Duo Premier Credit Card account?

    The Lloyds TSB Airmiles Duo Premier Credit Card account has a £50 annual fee and comes with some exceptional benefits. There are no booking fees on the credit card account when you make a booking through AIRMILES.

    So can anyone tell me who is right? and do I have recourse from Lloyds to obtain a refund - how?

    I would really appreciate some advice on this, thanks.

    I'm not sure where you are expecting a refund from? you say you are paying £25 and airmiles say £50 ? - surely if anything you should be paying more?


    Anyway its probably due to some confusion as the LloydsTSB Premier Current Account is £25. The Premier Airmiles card is £50, but isn't really mentioned on the LloydsTSB home website.
  • 0rchidea
    0rchidea Posts: 22 Forumite
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    Dazza. It says £50 per annum, I am paying £25 per MONTH!
  • dazza.mk
    dazza.mk Posts: 1,927 Forumite
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    Sorry misread, yes I would definitely query it with them: below is a link on the actual LTSB website, in case the only details you had were 3rd party (ie airmiles site)

    http://www.lloydstsb.com/credit_cards/credit_card_faq.asp

    Do I pay an annual fee?
    Our Airmiles Duo Cards, Platinum MasterCard, Advance MasterCard and Student MasterCard are all fee free.
    If you are applying for an Airmiles Duo Premier account (not available online) and don’t hold a Premier current account, you will be charged an annual fee of £50.
    £50 annual fee. 2.5% fee for cash advances and 3% (minimum £3) for promotional cheques. 2.75% fee for non-sterling transactions – interest charged on these fees. Minimum payment 2% (min £5) of monthly statement balance, or if it is more, the amount of interest and Payment Protection Cover in that month. Minimum credit limit £3,500.
    Typical 20.3% APR variable


    In the first instance you should really follow the LTSB Complaints procedure if you get no joy from the usual customer service:

    http://www.lloydstsb.com/contact_us/complaints_procedure.asp?link=va_application&VAQuestion=Help%20Centre.Contact%20us
  • 0rchidea
    0rchidea Posts: 22 Forumite
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    Thanks very much, I'll have a go at that - £300 per annum is one hell of a fee!
  • Chris2000
    Chris2000 Posts: 318 Forumite
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    There is some confusion here between the current account and the credit card.

    Premier current account is £25 per month. This includes AA cover, travel insurance etc. but has nothing to do with air miles.

    Air Miles Duo credit card is free. This allows you to collect air miles when you spend.

    Air Miles Duo Premier credit card is free to Premier current account holders, otherwise £50 per annum. This allows you to collect Air Miles at a faster rate than the standard air miles card.
  • treb1971
    treb1971 Posts: 81 Forumite
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    So the OP has a Premier Current Account, which has benefits, one of which is a free Airmiles card.
    If this is the only benefit used, the OP would benefit from moving to a normal current account and paying the £50 per year for the card, saving £250 p.a.
  • 0rchidea
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    Well, after a very long tele-con with Lloyds, a complaint has been lodged with them. I applied for the Premier duo credit cards, but never asked for the Premier bank account, I was more or less told that was mandatory with the CC's, but NOT told it would cost me £25 per month. It isn't a given that you have to have the 2 concurrent, so I have now gone back to my original Classic bank account. All in all this has saved me £250 pa, nice one!

    I do thank you all for your help and advice.
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