Us charging banks when they get it wrong?

BigJohn52

The banks presumably think it's fair that they can charge us when we screw up and allow our account to go negative. They obviously think it fair that they can charge us up to £40 for sending us a letter. So, what happens when THEY screw up? My bank recently made an extra rent payment to my landlord which I'd been paying through a standing order. I initially thought that it was the managing agents who had ripped me off and I wasted a lot of time chasing after them before they told me that it was the bank that was at fault. So, by the bank's charging model, I should charge them several hundreds of pounds!!! Has anybody tried this??

sdooley

Check the terms and conditions of the bank account. If you negotiated the ability to charge in situations like this, you can do so. Back in the real world, no.

natweststaffmember

BigJohn52 wrote: »

The banks presumably think it's fair that they can charge us when we screw up and allow our account to go negative. They obviously think it fair that they can charge us up to £40 for sending us a letter. So, what happens when THEY screw up? My bank recently made an extra rent payment to my landlord which I'd been paying through a standing order. I initially thought that it was the managing agents who had ripped me off and I wasted a lot of time chasing after them before they told me that it was the bank that was at fault. So, by the bank's charging model, I should charge them several hundreds of pounds!!! Has anybody tried this??

You have every right to ask for compensation for reasonable costs such as phone calls to resolve the situation etc.etc.