More Empire Direct

pridout

I ordered a TV stand from ED a couple of weeks ago. They debited my card but the order has not been delivered (they were quoting extended lead times). My question is, can I reclaim this from the credit card company, if so how?
(Empire Direct are in administration)

pridout

pridout wrote: »

I ordered a TV stand from ED a couple of weeks ago. They debited my card but the order has not been delivered (they were quoting extended lead times). My question is, can I reclaim this from the credit card company, if so how?

Think i've answered my own question - just found this on this wonderful site

• Legal Rights. If you buy something that costs more than £100 and less than £30,000, and partially or fully pay for it on a credit card, you gain a valuable legal protection known as ‘section 75'. This means the credit card company is equally liable with the retailer if you have a problem with your statutory consumer rights.
  In other words if you buy something and the company goes bust, or it isn't fit for purpose (article: Consumer Rights)then you can go straight to the credit card provider. This is especially powerful if you're buying overseas, or from a foreign website, as it's much easier to track down and contact a credit card company than a shop overseas. It's important to note, this protection only applies to credit and not debit cards.

latecomer

Have you approached Empire direct for a refund? Thats the first thing you should do.

Edit. I'm guessing from one of the other threads that they've gone into administration. In which case you should approach your credit card company and ask for it to be refunded.

littlemissx

Just like to add that although it says a Visa Credit Card, you can also claim back if you paid by Visa Debit, however this isn't made very clear to everyone! I paid by Visa Debit card for my XL flights and got refunded the money. Go into your bank and ask for a claim for, fill it and take it back into them, they'll send it off and just wait to hear from them. May take a couple of months! Worth a go though