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British Gas: Can't Manage Contractual Changes
Comments
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I don't think that is the case.You can't run businesses like this.Deliberately get it wrong and hope to get away with it. :eek:
They don't deliberately get it wrong - they just don't have robust systems in place to get it right first time, every time.
I don't think any hope to get away with it. Most will gladly rectify the error once it's pointed out to them.
(Except E-On, whose CS seemed hell bent on taking me to court for some reason? But their legal team obviously saw sense before going ahead and issuing such a summons)"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
Well most business contracts which auto renew are a swindle.
I rang scottish power as i got a letter similar and was told these do not apply to fixed rate term contracts or have i been told porky pies0 -
This thread is not about business contracts. The rules referred to in the OP relates to domestic/residential supplies only.Well most business contracts which auto renew are a swindle.
I rang scottish power as i got a letter similar and was told these do not apply to fixed rate term contracts or have i been told porky pies
If you are on a fixed price contract, they can't increase the price. How do the rules referred to in the OP relate to fixed price contracts
"Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
From what i understand if you arent tied into a contract, you can leave anytime anyway, so if they increase the prices you leave0
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I don't think that is the case.
They don't deliberately get it wrong - they just don't have robust systems in place to get it right first time, every time.
I don't think any hope to get away with it. Most will gladly rectify the error once it's pointed out to them.
(Except E-On, whose CS seemed hell bent on taking me to court for some reason? But their legal team obviously saw sense before going ahead and issuing such a summons)
For some reason, not just the above reply, but from others as well,there seems to be a huge complacency about what goes on with our Energy companies.
Don't worry fella, its the new computer system, they make mistakes, it's an old system, they put it right if you complain, none of them get it right etc.etc.:rolleyes:
Sorry but I don't buy that and never will. These are pretty simple matters,be it getting DD's right or bills right.If they can't do that in nearly every case then they shouldn't have a licence to operate.It's their bread and butter.
I raised the thread to illustrate to other customers that they may wish to be very aware of this potential problem. Hopefully as well, someone in authority at BG, Ofgem may well look at the issue and remedy it.Depending on the answer,I will be letting Ofgem know.
Generally,the apologists and those connected to or working in the industry try to deflate the problem rather than acknowledge and improve.That has been a step change for the worst in the conduct of these now faceless and uncaring organisations.It wasn't always thus.0 -
I got notification via e mail on the 18/11/08 re the price rise effective from 30/9/08.
As long as you got a letter, I suspect not huge numbers of people are involved.
Anyone who waited for the 18/11/08 letter, and then applied to switch because of the price rise, is probably pretty 'switched on' and are not going to let BG get away with their mistake.
It is still not clear to me what the position is of those customers, unaware of the '65 day rule', who apply to switch to another company as soon as the company announce the price increase(and before receipt of the formal letter)
Are companies(not just BG of course) bound to keep those customers on the pre increase tariff until they leave?0 -
Cardew,
Very good question.I don't know but I believe they should be treated in exactly the same way as those who wait for the notice. I don't know for sure but it seems like an implied Contract term to me.0 -
I am neither connected to nor work in the industry, so there's not a lot I can do to rectify it....Generally,the apologists and those connected to or working in the industry try to deflate the problem rather than acknowledge and improve.That has been a step change for the worst in the conduct of these now faceless and uncaring organisations.It wasn't always thus.
I'm not an apologist nor a conspiracy theorist either - just telling it like it is
Some people/companies are not as perfect as others. They make mistakes.
Could it simply be that the number of people who even switch under such circumstances is small, and the number that don't get charged correct in the end significantly smaller?
The world isn't perfect...and despite anyones best efforts, it never will be, but a company might bankrupt itself if it tries to make it so. Just as in many disciplines, the skill is knowing where to draw the line in any cost/benefit equation, and when to decide to direct the limited resources available to projects that deliver a bigger bang."Now to trolling as a concept. .... Personally, I've always found it a little sad that people choose to spend such a large proportion of their lives in this way but they do, and we have to deal with it." - MSE Forum Manager 6th July 20100 -
And youll find that most of the new systems like SAP (Which most domestic suppliers are prompting for) require very expensive external contractors to perform the changes, or 'old' systems where the knowledge is contained to a handful of people in the country who therefore charge high fees. Either way what would a large company pick? A few disgruntled customers who knows the small print of the wacking great £100k invoice for changes to an IT system.BG's system is recent, not legacy.Even legacy systems can be altered to cater for essential business requirements.Oh my god, I can't believe your second statement.So you think shops/businesses deliberately swindle you and unless you spot them that's ok?? Which Business School taught you that one?
Where did I say deliberatley swindle? I said its no different than spotting a mistake in change given. Any service or product I pay for I ensure its correct I dont presume just because Im paying for it it must be right!"Self trained industry expert who has worked in Electricty Distribution, Electricity & Gas Supply and currently works as an independent consultant in industry processes to particapants in the industry" :eek:0 -
Cardew,
Very good question.I don't know but I believe they should be treated in exactly the same way as those who wait for the notice. I don't know for sure but it seems like an implied Contract term to me.
Absolutely - they should be treated in the same way; and there will clearly be many more of those customers, I suspect, than those who wait for the formal notification.
The dilemma is that by taking your course of action (e.g. waiting) it is possible that you could(in theory) have missed the opportunity to switch to a good fixed tariff. By waiting, you missed the boat.0
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