HSBC Charge £10 for three years worth of statements.....

chunder-boy

Is this correct????

I thought it was free to get your statements, can anyone shed any light on this??

Thanks

MRC_2

It's correct. They are legally entitled to charge £10 to send your statements.

hopefulfooluk

Seems reasonable to me for the admin effort involved. They don't charge you for the originals do they, why should they shoulder the cost for replacements if you've lost them?

worried_jim

I asked for 6 years of mine and enclosed a chq for £10 which they didn't cash and destroyed. hats off to first direct !

eco

worried_jim wrote: »

I asked for 6 years of mine and enclosed a chq for £10 which they didn't cash and destroyed. hats off to first direct !

Hsbc sent my cheque back, and said it was ok, they'd send the statements and they did, I did my reclaim about £230, not as much as some but better than nothing.

headcoat

I got mine from A & L and they sent them all in separate envelopes, so the £10 would cover the postage, envelopes etc

TighterThanTwoCoatsOfPain

headcoat wrote: »

I got mine from A & L and they sent them all in separate envelopes, so the £10 would cover the postage, envelopes etc

I totally agree that £10 is more than reasonable given the overhead involved in employing someone to locate on their archive systems etc and get sent out.

1 stamp (well, heavily reduced Frank) and 1 envelope would be sufficient. If they're stupid enough to send them in their own envelope thats their own look out! :rotfl:

natweststaffmember

chunder-boy wrote: »

Is this correct????

I thought it was free to get your statements, can anyone shed any light on this??

Thanks

You are asking under the Data Protection Act for all the information that a financial instistution holds on you. The statutory cost under the DPA 1998 is £10.
Hope that clarifies that for you.

wordwizard

Hi, Any help would be appreciated. I also sent a cheque to Natwest in order to get a my credit card statements in order to reclaim. However, they returned the cheque with a letter and a piece of paper with a grid type table with amount as to charges but NO statements! Is this correct or should they have provided the full statements?

natweststaffmember

wordwizard wrote: »

Hi, Any help would be appreciated. I also sent a cheque to Natwest in order to get a my credit card statements in order to reclaim. However, they returned the cheque with a letter and a piece of paper with a grid type table with amount as to charges but NO statements! Is this correct or should they have provided the full statements?

I think if you are in any doubt as to the figures that you should send another letter stating what you have received and asking that they provide full copy statements of the account for the period you have asked them for.

TighterThanTwoCoatsOfPain

@Natwest - out of interest, do you happen to know how easy it is for the banks to produce / send out backdated statements?

Just personally interested if its a PITA or not! I dont have squat to do with our credit dept, but if this sort of request came in for x years of statements it coule potentially be a royal pain depending on how far they needed to go back! (not a bank btw)