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Fast4.net
thedrumster
Posts: 1 Newbie
DO NOT USE THIS COMPANY IF YOU DON'T WANT RIPPED OFF.
I only wanted a months subscription of dialup and then they pulled the old you can only cancel 30 days afterwards which means you have to pay for the following month. I said that I no longer wanted to have the account as i no longer needed it and they refused to let me cancel my account. I got arrogant staff who said that I must ring on the 16th to cancel and not before. I said that I was out of the country and could they take this as notice, they refused, even though their online cancellation does not work! They are now claming they will take another moths payment in february as I have not yet rang to cancel. I am now instructing my credit card company to stop any further payments as I now refuse to ring as I have already informed them several times. They are being quite stubborn and small minded as I wil no longer use their service in the future.
I only wanted a months subscription of dialup and then they pulled the old you can only cancel 30 days afterwards which means you have to pay for the following month. I said that I no longer wanted to have the account as i no longer needed it and they refused to let me cancel my account. I got arrogant staff who said that I must ring on the 16th to cancel and not before. I said that I was out of the country and could they take this as notice, they refused, even though their online cancellation does not work! They are now claming they will take another moths payment in february as I have not yet rang to cancel. I am now instructing my credit card company to stop any further payments as I now refuse to ring as I have already informed them several times. They are being quite stubborn and small minded as I wil no longer use their service in the future.
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Comments
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If they've got an 0845/0870 number, have you tried saynoto0870.com to find an alternate number?
I'd put everything in writing to them, send it recorded delivery to the Customer Services Manager to begin with (you may want to send a copy normal mail in case they don't sign for recorded deliveries - some places don't), and give them 14 calendar days to come back to you.
Just give them the details like you have here and keep your tone calm.0 -
If you don't want what ripped off?0
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