Miele Customer Service

iscamaid

I purchased my Miele washing machine 3 years ago. I have two kids and had managed to wreck a not very well made Hotpoint washing machine in under 2 years. I had been told Miele was indestructible so was suprised last week to find it leaking from under the machine. I knew it would be out of guarantee so was expecting a huge call out charge when I called Miele customer service centre. The lady there said before calling out an engineer try running two 95 degree washes as it was probably a blocked outlet pipe. Worked a treat and the leak has now disappeared. They could so easily have not told me this and sent out an engineer at huge cost, 5 stars for customer service.

Jasper27_2

I've got a Miele too and I was advised to do a hot wash once in a while, thanks for reminding me! My hubby is a lab tecnician and has used miele scientific applicances. His lab had a miele dishwasher that was used everyday for 27 years with only a new door seal, I hope my washer lasts that long!

Sponge

I do a maintenance wash once a month.

Washing machine manufacturers now recommend a maintenance wash once a month.

Washing machine repairmen like myself have been recommending a maintenance (or service) wash for about 15 years. Washing machine manufacturers have eventually decided to endorse the advice by also advising it in their instruction books. This is particularly important if you mostly use low temperature washes and (or) liquid detergent, and other washing machine detergent without bleaching agents such as colour friendly detergent.
A service (or maintenance) wash involves putting the washing machine on the hottest wash with only the detergent inside - and no laundry. If you normally use a washing machine detergent that doesn't contain bleach, then buy some detergent that does, and use it for your maintenance washes. This will help kill off bacteria and prevent black mould and grease. Tip: Look for something like, "bleaching agents" in the ingredients. Don't put actual bleach in the washing machine).
Another idea is to use some soda crystals, which are renowned for dissolving grease, and pour them into the drum. Put the washing machine on with no clothes in on a hot wash.

I also have a Miele washing machine and have had cause to use their repair services once. The service was excellent.

Old_Joe

Just want to endorse what's been said. We thought it a lot of money when we bought our washing machine fifteen years or so ago, BUT despite regular use we've never had any trouble whatsoever - touch wood - yet.