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Please advise FAULTY sofa from JACOBS FURNITURES in Manchester

OK, I bought two reclinder sofas from JACOBS furnitures in Manchester in November, all seemed well the only thing i was not impressed with is the arms of the sofas felt quite weak, but the quality is great.....or so i thought:rolleyes:

one morning, i came downstairs and saw a white thing on the cushion of the chair, i thought it was a piece of baby wipe! on closer inspection, i noticed it was ripped:eek: (where the stitches were)

i called the shop three weeks ago and was told somebody would come out and re sew the stitch the following week....no one turned up....

(at this point 4 members of my family saw my sofas and loved them so bought them from the same shop! making them £4000 RICHER!!)

I Called JACOBS again the following week since no one turned up, my name was taken and i was promised a call back a few hours later....the call back did not happen!!!

i called two days later and was told i had to speak to "Mr Jacob" they asked me to call back in the morning, i did and spoke to busy mr jacob who was quite rude on the phone, the conversation went:

me: "hello mr jacob?"
him: "speaking???!"
me: "hi, its mrs.....i called three weeks ago in regards to a fault..."
him:"one minute!!!"
the line went quite then i heard him on the other phone, about five minutes later....
him: "hello?give me your name and address!"
me: i gave him my name and address then tried explaining the problem with the chair...

he kept cutting me off, i asked him was he really interested and he told me "quite frankly i'm not!" but he seemed polite and interested when i put a grand in his hand!!

basically,he caMe out three days later and told me someone would actually install a brand new cushion on the sofa, the very next day i was pleased...

the next day was last tuesday, since then i have called back twice and been fobbed off, i'm not impressed on bit.

please advise me on my rights.

kind regards
«1

Comments

  • Hiya

    It does sound like you've been messed about but you cant expect them to magic parts in 24 hours. Have you spoken to them since the visit?

    I'd say they'd be at least a week coming from the manufacturer, its not a major fault, chill out and give them some time to repair it.
    £80 in boots vouchers from pigsback.com - Balance: 820pp
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  • dreamypuma
    dreamypuma Posts: 1,343 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker

    I Called JACOBS again the following week since no one turned up, my name was taken and i was promised a call back a few hours later....the call back did not happen!!!

    i called two days later and was told i had to speak to "Mr Jacob" they asked me to call back in the morning, i did and spoke to busy mr jacob who was quite rude on the phone, the conversation went:


    Try putting something in writing to them . It works wonders.
    My farts hospitalize small children :o
  • Hiya

    It does sound like you've been messed about but you cant expect them to magic parts in 24 hours. Have you spoken to them since the visit?

    I'd say they'd be at least a week coming from the manufacturer, its not a major fault, chill out and give them some time to repair it.


    i guess you didnt read it properly, i have been waiting almost 4 weeks!!!!!
  • i had the sofa almost 2 months when it became unstitched
  • dreamypuma wrote: »
    Try putting something in writing to them . It works wonders.

    they dont even seem lie that type of company, but i will try
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Post the Company name and address.
  • AFTER many phone calls, it looks like it will be done today!! it was supposed to have been yesterday but i got a missed call from an unknown number, i didn't have a clue who called me.........fingers crossed.......
  • Hi you have every right to complain about the way Jacobs have dealt with this. In the current climate shops are desperate for a sale. Id write a strong worded letter. Its not good customer service .
  • NOW its going to be fixed on sunday!!?
  • Did it get sorted ?
    £80 in boots vouchers from pigsback.com - Balance: 820pp
    £15 in paypal from Lightspeed + £30 Halfords Vouchers
    £36.20 earned from onepoll so far
    £40 Tesco Vouchers - Valued Opinions
    :beer:
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