Angry with Natwest - Random Charges

noah271007

If it is true what you are saying, then there must be kind of system error involved. Obviously from what you wrote, Natwest have not resolved it satisfactory - they don't obviously appreciate your custom. It is a bit cheeky to hassle about A Gold account. I agree with Kavanne, why don't you move your account elsewhere?

aliogilvie

Thanks for all your comments, from talking to the telephone banking people it does seem that its some kind of glitch or error as the 3 people ive now spoken to on the phone have said they cant explain why. I wouldnt be so bothered but this is the second time in a year this has happened.

Update though - they have managed to refund the money today so its sorted in that respect, I dont trust them very much not to do this again though.

In answer to your questions, I am currently making reduced payments on all of my debts (I have around £20k of loan and credit card debts) since my marriage broke up and my financial situation changed. I have never missed any of these and am coping ok (just about) but I know it means my credit rating will currently be shocking and therefore I doubt I would be able to open an account anywhere else anyway.