Empire Direct in administration!

aliEnRIK

http://www.theretailbulletin.com/news/administrators_appointed_to_empire_direct_plc_19-01-09/

This has been looked into and is true

jaydeeuk1

Wife mentioned it this morning. Where do people stand who have 5 year warranties on their TV's? Do the manufacturers take over? I paid for my Sony by visa debit, not credit card so doubt I'd have the same protection...

Psychofly

I think if it's an extended warranty then it's taken out with the supplier not the manufacturer so I doubt they'd take it over... I may be wrong though. Sometimes the extended warranty is actually provided by a third party though not by the vendor so you may be OK. It's worth checking the paperwork on it to see who supplied the warranty.

aliEnRIK

Bit more info here ~
http://whathifi.com/News/Empire-Direct-goes-into-administration-and-closes-stores/

I dont think the warranties have an exact answer as yet im afraid. And as its just happened I dont think id be bothering phoning just yet as the system will be jammed and youd be on hold for hours im sure.

Sput2001

Sometimes the extended warranty is actually provided by a third party though not by the vendor so you may be OK. It's worth checking the paperwork on it to see who supplied the warranty.

Definitely. They're often supplied by dedicated finance or insurance businesses rather than the retailer themselves.

Quietmanc

NickMidgley wrote: »

Definitely. They're often supplied by dedicated finance or insurance businesses rather than the retailer themselves.

Hmmm-it doesn't seem to be the case here.Have a look at Shop but don't drop-Empire Direct Warranty thread started by imroberts,scroll to post #5 by
deanos.This seems to suggest that this warranty was underwritten by E.D.
Tried to paste the link,but failed.Sorry

BillScarab

MY mom bought a Panasonic Plasma from them just after Christmas (on my recommendation). The extended gurantee on that is a Panasonic one so she should be OK. I would imagine any other Panasonics bought there with the extended guarantee have the manufacturere one as well.

Triker

I posted this http://forums.moneysavingexpert.com/showthread.html?t=1428473&highlight=empire+direct yesterday and then updated as it became apparent what had happened. I have tried to put as much info as possible and is available at current time on what to do if any queries re orders and suchlike.

I would suggest emailing be the better option as at the moment it's impossible to get through via the phone numbers.

Good luck to all.