Empire Direct Warranty?

imroberts

It has been announced today that Empire Direct are no longer trading.

I have just bought a TV from them because it came with a 5 year warranty... now my TV has already been delivered unlike many customers, which is a start, however I assume the warranty is with Empire Direct rather than with the manufacturer?

As such, what happens if my TV breaks within the manufacturers warranty period?
Who can I take it to?

How do things stand with respect to the extended warranty with Empire Direct?

DelBoyPhil

to bad.. it was there own.. u still get the basic one from the make of tv u got.

zenseeker

It will automatically have a 12 month warranty with the manufacturer, and this will still be valid despite the collapse of ED. But the extended warranty may not be valid anymore, after all you cannot deal with a company that no longer exists

Did you pay the the extra extended warranty or was it free with the TV?

imroberts

zenseeker wrote: »

It will automatically have a 12 month warranty with the manufacturer, and this will still be valid despite the collapse of ED. But the extended warranty may not be valid anymore, after all you cannot deal with a company that no longer exists

Did you pay the the extra extended warranty or was it free with the TV?

Technically it was "free" though I paid more to get it from ED so I would have the warranty...

I would have paid less elsewhere if I'd known I was only going to have the manufacturers warranty anyway :rolleyes:

deanos

Is the warranty with another company ?

When i bought my TV from a local retailer it had a 5yr warranty and it was covered by Domestic and General

EDIT: Seems its underwritten by themselves

Your free of charge promotional product guarantee is administered by Empire Direct PLC (Registered Number 1845901) Registered Head Office – The Clock Buildings, Roundhay Road, Leeds, LS8 2SH

http://www.empiredirect.co.uk/content/edInfo/terms.htm#edcardterms

zenseeker

It looks likely that you will have to put in a call to the administrators, the contact details are in the other Empire Direct thread:

http://forums.moneysavingexpert.com/showthread.html?t=1428473

They will be able to tell you where you stand.

penrhyn

When I bought a TV from ED I got the EDEextra card for £20 if I recall which gave an addition 2 years warranty which was their own and not with Domestic and General and the like.
I'm assuming its now worthless.

agentm_3

For anybody in the Midlands area that's had their TV taken by an Empire Direct engineer for repair in recent weeks, it'll almost certainly be at Yorkshire Multimedia Services, Unit 3, Factory Street, Bradford, BD4 9NW. Tel: 01274688877. Hopefully this information can help somebody retrieve theirs.

oilit

Not particularly helpful for the past, but for anybody concerned about these warranties two things to consider for the future:-


1) If you buy with certain credit cards (I have a Nat West one which does this) you can register 6 items per year (provided they @ between GBP75 - GBP2000) that you have bought on the card for an extra 1-2 years free warranty after the manufacturers has expired (you have to register within 90 days I think from purchase date) This is actually administered by domestic general - so you can then buy at the best price and get between 2-3 years warranty - and if its important you can still renew it after that.

2) John Lewis always offer 2 -5 year warranties - with price match of course (they could of course also go bust - although unlikely in my mind)

nil_2

hello all,

purchased a panasonic tv from empire about 3 months ago, we had a free 5 year warranty & got this direct from panny, we had to fill in a form send it to panny & they sent a warranty back to us. i am going to check the details of it now.

nil_2

nil wrote: »

hello all,

purchased a panasonic tv from empire about 3 months ago, we had a free 5 year warranty & got this direct from panny, we had to fill in a form send it to panny & they sent a warranty back to us. i am going to check the details of it now.

just called panny & they have confirmed that the warranty is valid, thought it was as it came direct from panasonic, best to check though as on the back of the warranty it says to contact the retailer first, everythings fine though, phew!