gas help please

fishingcinema

hi i am with souther electric energy care scheme for both my gas and electric

i normally use on average in a week £5-£10

i put £5 on yesterday (sunday) at about 10/11am

i have done no major cooking have not had my heating on all day or night and my gas has just ran out 6pm:eek:

surely this can not be right has anyone else ever experienced anything like this please

any advice would be greatly appreciated

Fire_Fox

You haven't used a lot of hot water, or accidentally left the boiler on overnight? Otherwise it's taken some money for a debt/ emergency credit, or for a standing charge, or the £5 never registered and you have just run out of the previous credit. Did you take your card/ key to somewhere reputable? There have been stories on here of crooked shopkeepers.

fishingcinema

Fire_Fox wrote: »

You haven't used a lot of hot water, or accidentally left the boiler on overnight? Otherwise it's taken some money for a debt/ emergency credit, or for a standing charge, or the £5 never registered and you have just run out of the previous credit. Did you take your card/ key to somewhere reputable? There have been stories on here of crooked shopkeepers.

thanks for reply

no i have not used alot of hot water i have been out most of the day
i did bath the kids tonight

the boiler is on a timer switch

i do not currently have a debt, although i did use my emergency credit before putting the money on sunday so mabey this is it??

i put the credit on at the post office

many thanks
nat

Magentasue

I think your emergency credit has been replaced and so you got very little gas for your last credit.

KimYeovil

It seems that 70% of a credit can be used to cover debts or replenish emergency credit. So if you've used the emergency, you may only get £1.50 from the fiver to use until you have repaid all the emergency.

fishingcinema

thats great thanks for clearing that up for me
to be honest it is the first time i have used the emergancy credit in the three years i have been here and was not too sure how it worked

i just assumed it was like my s/elec electric key meter where say i put £10 on it takes £5 for emergancy credit then i get £5 on my normal credit

anyway thanks again to all who replied