toshiba equium laptop

bogdweller

got a toshiba laptop over a year old and the disc drive wont even spin the discs,is it a software problem or does it need a new disc drive unit.? :cool:

fwor

I guess you mean the CD/DVD drive, not the hard disk?

Have you checked in Device Manager to see if it is showing as working normally or in error? If the latter, tell us the error code.

bogdweller

ok thanks for that,the device manager says it,s working ok,
the regon is set at number 2 which is the uk according to the browser,but as soon as i insert a cd of any type,it just does nothing .

aliEnRIK

If you goto MY COMPUTER and try to open the drive, what happens?

bogdweller

many thanks
went into my computer and dvd/cd drive and the drive door opened and asked for a disc,but it still wont play

aliEnRIK

Does it SEE anything when you right click the drive and select 'OPEN'?

bogdweller

it opens up a menu and it will open the drive,or on properties it says the device is working ok,if i scan the f ; drive it says scan was completed but with error; and the error is.. device not ready

aliEnRIK

Sounds to me like another program is trying to access it
Download HIJACK
http://www.filehippo.com/download_hijackthis/
SCAN and post the log so I can see whats running