Computer problems - need some advice please

methekidsandthecat

Evening All


Have just turned laptop on (worked fine this morning) and it has come up with 19 little logos about blocked start up applications - they appear to be all the same.

I cannot seem to get rid of them - does anyone know how to get rid of them?

Also how do I 'defrag' my computer? - I understand that it may benefit from this - never done this before!

Reluctant_spender

What programme is doing the blocking? What are the logo's?

methekidsandthecat

Hi Reluctant Spender

I think it is Media Checker and somethng called MBBalloon (I have never heard of these)

The symbol is a tiny logo in the bat at the bottom of the screen - looks a little like a postcard with a red stop sign on the left hand side - most odd. It appears that some of them have stopped as the 19 have reduced to 7.

Many Thanks
Me

Reluctant_spender

I would be inclined to run Malwarebytes - it is a free programmes and kills off the most common rogue elements of malware

Please download Malwarebytes Anti-Malware (v1.32) and save it to your desktop.
alternate download link 1
alternate download link 2
If you have a previous version of MBAM, remove it via Add/Remove Programs and download a fresh copy.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself.
• Press the OK button to close that box and continue.
• If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

methekidsandthecat

Hi Reluctant Spender

I have done the scan thing as you suggested and here are the results -

Malwarebytes' Anti-Malware 1.33
Database version: 1665
Windows 6.0.6001 Service Pack 1
18/01/2009 18:02:29
mbam-log-2009-01-18 (18-02-29).txt
Scan type: Quick Scan
Objects scanned: 59035
Time elapsed: 14 minute(s), 8 second(s)
Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0
Memory Processes Infected:
(No malicious items detected)
Memory Modules Infected:
(No malicious items detected)
Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\!!9522b3fb-7a2b-4646-8af6-36e7f593073c} (Adware.Coupons) -> Quarantined and deleted successfully.
Registry Values Infected:
(No malicious items detected)
Registry Data Items Infected:
(No malicious items detected)
Folders Infected:
(No malicious items detected)
Files Infected:
(No malicious items detected)

I dont know what they mean ......

Many thanks
Me

thomas01155

Please download hijackthis http://www.filehippo.com/download_hijackthis/ install it and press Do a system scan and save a logfile. Once its finished it will create a logfile in notepad post of the contents of the file created back here.

Reluctant_spender

It found a registry entry but MalwareBytes has cleaned it out.

Are you still experiencing the same problems?

fred_williams

Hi,

You may have installed a unprotected software or virus has been attacked. so use any genuine Anti-virus software.

Baldur

Spam in 'fred williams' signature reported.